Missing/deleted Paypal bookings

  • Resolved moscat

    (@moscat)


    9 years, 2 months ago

    We have clusters of bookings that have gone through on Paypal for which there are no records in EM.

    The payments are definitely generated by EM and I can see the gaps in the booking IDs where presumably the bookings did exist but now there are no records. Only seems to be for the last couple of days and in patches. Possibly similar to this issue.

    Any ideas why EM would delete a booking record?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter moscat

    (@moscat)

    9 years, 2 months ago

    I’ve just had a couple of live examples. The booking is made, PayPal payment is completed and PayPal IPN calls the notify url but the booking remains as Awaiting Online Payment. Then at some point in time later the booking disappears.

    jlibby05

    (@jlibby05)

    9 years, 2 months ago

    I had the same problem with missing booking information. I didn’t notice the bookings holding in the “Awaiting Online Payment” but we got a confirmation email and I can go in our activity page and see people saying they were attending events. When I go to EM bookings, transactions or in the attendance for the events, Event Manager has no information for any bookings made after March 7th.

    caimin_nwl

    (@caimin_nwl)

    9 years, 2 months ago

    Which version of Events Manager, Events Manager Pro and WordPress are you using?

    jlibby05

    (@jlibby05)

    9 years, 2 months ago

    Version 5.6.6.1 for the EM
    Version 2.4.3 for EM pro

    Thread Starter moscat

    (@moscat)

    9 years, 2 months ago

    5.5.7.1 for EM
    2.3.9 for EM Pro

    caimin_nwl

    (@caimin_nwl)

    9 years, 2 months ago

    This seems to be a known, recent issue with PayPal which we reported to them on Friday. Has this issue cleared for any of you now?

    Thread Starter moscat

    (@moscat)

    9 years, 2 months ago

    I haven’t had any occurrences since Friday

    caimin_nwl

    (@caimin_nwl)

    9 years, 2 months ago

    Ok, that sounds hopeful. Let us know if the situation changes.

Viewing 8 replies - 1 through 8 (of 8 total)

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