Dropbox failed to connect to api.dropboxapi.com

  • Resolved webby1973

    (@webby1973)


    9 years, 2 months ago

    Hi,

    today after the backup was completed (I can see it via FTP), the log shows these errors:

    
[04-Mar-2017 18:22:16] ERROR: Dropbox API: (7) Failed to connect to api.dropboxapi.com port 443: Connection timed out
[04-Mar-2017 18:22:17] 2. Try to send backup file to Dropbox …
[04-Mar-2017 18:22:17] Authenticated with Dropbox of user: [account-name]
[04-Mar-2017 18:22:17] Uploading to Dropbox …
[04-Mar-2017 18:27:21] ERROR: Dropbox API: (55) SSL_write() returned SYSCALL, errno = 32
[04-Mar-2017 18:27:22] 3. Try to send backup file to Dropbox …
[04-Mar-2017 18:27:23] Authenticated with Dropbox of user: [account-name]
[04-Mar-2017 18:27:23] Uploading to Dropbox …
[04-Mar-2017 18:27:44] ERROR: Dropbox API: (7) Failed to connect to content.dropboxapi.com port 443: Connection timed out
[04-Mar-2017 18:27:45] ERROR: Step aborted: too many attempts!

    Is it possible to manually retry to send it to Dropbox?
    If not, may I copy the backup archive from the downloaded version, or will that cause any issue with BackWPup?

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Contributor Brandon Olivares

    (@cocreation)

    9 years ago

    Hi @webby1973, this sounds like an issue with your host. Can you ask them if they have a firewall blocking outgoing connections? If so, ask them to unblock content.dropboxapi.com on port 443. This is the URL for uploading your backups to Dropbox.

    If we were able to help with our answer, please mark this ticket as resolved. Otherwise, let us know if you need further support and we’ll be happy to help! 🙂

    Thanks a lot and have a great day!

    Plugin Contributor Brandon Olivares

    (@cocreation)

    9 years ago

    @webby1973, since we didn’t hear back from you, we assume that your problem has been fixed and we can mark this ticket as resolved. If we are wrong, please reopen the ticket and provide more information, so we can help to find a proper solution for you! 🙂

    Thread Starter webby1973

    (@webby1973)

    9 years ago

    Hi, I’m still waiting from my hoster to check on its side… please don’t close the thread 🙂 Thank you.

    Plugin Contributor Brandon Olivares

    (@cocreation)

    9 years ago

    @webby1973, no problem. Let us know what your host says.

    Plugin Contributor Brandon Olivares

    (@cocreation)

    9 years ago

    Hi @webby1973, any update from your host?

    Plugin Contributor Brandon Olivares

    (@cocreation)

    9 years ago

    Hi @webby1973, what is the status of this issue? Just checking in again to see if your host has said anything, or whether you are still experiencing this.

    Plugin Contributor Brandon Olivares

    (@cocreation)

    8 years, 11 months ago

    Hi @webby1973, since we have not heard back from you in 3 weeks, I am going to mark this topic as resolved. If there are still issues, feel free to reopen it and I’m happy to help.

    Thread Starter webby1973

    (@webby1973)

    8 years, 9 months ago

    Hello, with BackWPup 3.4.1 and WordPress 4.8 it’s working again.
    I don’t know if my hoster changed anything…

    Plugin Contributor Brandon Olivares

    (@cocreation)

    8 years, 9 months ago

    Hi @webby1973, very glad to hear it’s working again. 🙂

Viewing 9 replies - 1 through 9 (of 9 total)

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