Confirmation Email

  • sabry90

    (@sabry90)


    9 years, 2 months ago

    Hello,

    I have a website in WordPress with this plugin and a plugin to pay with credit card (the plugin it’s from my bank).

    The problem is that my clients don’t receive the email confirmation when they buy a product.

    I made a “fake” purchase using coupons and I receive the emails. However, with coupons, there is no need in using the bank plugin.

    Do you know the reason of this? I mean, the problem is because of WooCommerce (maybe I made a mistake in the configuration) or because of my bank plugin?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    9 years, 2 months ago

    The first thing to do is to make sure that emails are correctly triggered in WordPress / WooCommerce. To do this, please install the https://wordpress.org/plugins/email-log/ plugin and place a test order. As soon as the order has been placed, you should see a log of all the emails that were triggered in a new admin menu item under **Tools > Emails**.

    If your order notification email shows up there, but not in your inbox, you would need to get in touch with your website hosting provider for more support on this. The reason for this is that, from a WordPress / WooCommerce perspective, everything is working – but emails could be blocked from sending by your hosting server. The reasons *why* it’s blocked varies, but common ones include:

    * Blacklisted IP’s
    * Server Firewalls
    * Automatic filtering of emails that bypasses the spam folder

    If, however, you’re not seeing any emails under **Tools > Emails** after sending through a test order, it would indicate that there’s most probably a setup issue that needs to be investigated further by a web developer as it requires logging into your website.

    Hope it helps.

    Thread Starter sabry90

    (@sabry90)

    9 years, 2 months ago

    Ok, I will install the plugin and see what’s happens.

    Thanks a lot!

Viewing 2 replies - 1 through 2 (of 2 total)

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