Somewhat Misleading

  • oblivio1

    (@oblivio1)


    9 years, 2 months ago

    I would CAUTION any who backs up their site with this plugin then rely on it to restore later. I have noticed that in many cases the newer version of the plugin does not open older versions of the backup. This is insane since backups are supposed to be made, stored away then used later.

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  • Plugin Author JetBackup

    (@backupguard)

    9 years, 2 months ago

    Hello,

    We assure you the fact that we are periodically updating our plugin, does not mean we do not provide full support and problem resolution assistance for all our plugin versions. Moreover, an update does not necessarily mean a complete change in the archive restore logic, so the issue you described happens quite rare but still is solvable. In cases like this you need only submit a ticket here: https://backup-guard.com/products/backup-wordpress/support and we will be there for you.

    You can definitely trust us, we will never leave any customer help request neglected.

    Regards,
    Lisa Breen
    BackupGuard, Support Team

Viewing 1 replies (of 1 total)

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