Recurring events wrong dates

  • chadmtate

    (@chadmtate)


    9 years, 4 months ago

    I created a crafting class for Feb 16 with 9 different types of projects for each class. Each project has its own ticket to buy, and uses the Global stock for the class so there are only 25 available seats. Then I scheduled upcoming classes for the next 2 months. Someone signed up for the March 10 class, but the attendee shows up under the Feb 16th class.

    Also when I look at the event list, the first class I created shows 225 (9×25) tickets available, and all the recurring classes show 0.

    Then, if I want to go into one of the recurring classes (April 1 for example). I hit edit single to adjust the cut off time to stop selling tickets 24 hours in advance. None of the 9 tickets I set up are listed in the event.

    Can anyone advise me as to how this is supposed to work? Don’t know why I need the recurring funtionality of Calendar Pro, if I have to go into every event it makes and add the tickets for each one.

    Any help or suggestions would be greatly appreciated

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Brian

    (@brianjessee)

    9 years, 4 months ago

    Hi,

    Thanks for using the Events Calendar.

    Here on the WordPress.org forum, I’m afraid we do not provide technical support for our premium plugins. I would ask that you take any technical support questions across to our premium forum where we will respond to you within 24 hours during the week:

    https://theeventscalendar.com/support/forums/

    Having said that current recurring events and tickets work as you describe with all the tickets for the initial event and not per event. You will notice a warning on the product page of your site and in the text box in the admin about how this works. On our roadmap for the next release is to upgrade our recurring events and then in a following release support tickets for individual recurring events.

    Thanks again!

    Thread Starter chadmtate

    (@chadmtate)

    9 years, 4 months ago

    Could you be more specific as to where these warnings are? “The text box in the admin” is a little broad.

    I guess I don’t understand the benefits of the recurring events if I have to go to every event it creates and modify them to add the tickets. I might as well make the whole thing from scratch if I am going to have to do that. Sure, the recurring events fills out the Title/description/etc… but those are super easy compared to adding 9 Tickets with dates & times, inventory, skus, and custom data fields each time.

    Is there a way to duplicate an event with the tickets in tact each time?

    Plugin Contributor Brian

    (@brianjessee)

    9 years, 4 months ago

    Hi,

    Sorry is was late and I was not very specific.

    On Event Tickets Plus Product Page we have this message:

    Please note that at this time, Event Tickets Plus will NOT support tickets for recurring events. Please keep this in mind before making your purchase.

    https://theeventscalendar.com/product/wordpress-event-tickets-plus/

    And in the admin when you create a new ticket the message is two fields up from Save Ticket:

    Selling tickets for recurring events – (this part is opened by the question mark )Currently, tickets will only show up on the frontend once per full event. For PRO users this means the same ticket will appear across all events in the series. Please configure your events accordingly.

    If you believe our product features as they stand are not going to work for you we do have a refund policy:

    https://theeventscalendar.com/knowledgebase/refund-policy/

    If you have further questions please bring them to our premium forums:

    https://theeventscalendar.com/support/forums/

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

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