0.9.9 breaks our mobile

  • sirlanceohlot

    (@sirlanceohlot)


    9 years, 4 months ago

    Hey there,

    updated to 0.9.9 and even did the delete and re-install suggested with no success.

    here’s the error my customers are receiving:

    Fatal error: call to undefined function genesis () in /home/superchu/public_html/wp-content/plugins/genesis-connect-woocommerce/templates/taxonomy.php on line 62

    • This topic was modified 9 years, 4 months ago by sirlanceohlot.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Nick C

    (@modernnerd)

    9 years, 4 months ago

    Hi, @sirlanceohlot.

    Genesis Connect requires that a Genesis child theme is active.

    Are you using a plugin that bypasses the theme when displaying your site to mobile users? That is one possible source of this error. If so, you could:

    – Look into using a fully responsive theme instead of a mobile plugin.
    – Exclude your WooCommerce pages from the mobile plugin (WPTouch and similar plugins often have an ‘exclude pages‘ feature)

    Thread Starter sirlanceohlot

    (@sirlanceohlot)

    9 years, 4 months ago

    Nick,

    We are running a Genesis Child Theme.

    We are not using any plugins that bypass the Genesis theme that I am aware.

    It literally breaks the store functionality on mobile alone. Is there a possibility I could get a link to the previous version while I sort this out?

    Plugin Contributor Nick C

    (@modernnerd)

    9 years, 4 months ago

    Sure, you’re welcome to download the previous version here:

    https://downloads.wordpress.org/plugin/genesis-connect-woocommerce.0.9.8.zip

    But the taxonomy.php file in all previous versions also includes the genesis() function call, so you may see the same issue. Have you activated or upgraded any other plugins recently?

    > It literally breaks the store functionality on mobile alone.

    It does sound like a plugin may be bypassing Genesis to present a different theme on the mobile version. It would be worth disabling plugins to see if the issue clears. You’re welcome to send a link to your site if you’d like further help debugging this.

    • This reply was modified 9 years, 4 months ago by Nick C.
Viewing 3 replies - 1 through 3 (of 3 total)

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