Downloads fail to complete

Resolved atdr
(@atdr)

9 years, 4 months ago

On our site downloads begin to load but fail before completing — Safari’s error message is “the network connection was lost”.

Previously downloads had failed to begin but recently they’ve started loading a few bytes before failing.

Server is configured with nginx in front of Apache.

nginx error log:
2017/01/14 14:59:24 [error] 8138#0: *11595 upstream prematurely closed connection while reading upstream, client: 78.147.13.225, server: server-fps-staging, request: "GET /download/introduction-to-fps/ HTTP/1.1", upstream: "http://127.0.0.1:81/download/introduction-to-fps/", host: "www.futureproblemsolvinguk.org", referrer: "http://www.futureproblemsolvinguk.org/get-started/"

apache access log:
62.24.196.100 - - [14/Jan/2017:14:59:54 +0000] "GET /download/introduction-to-fps/ HTTP/1.0" 200 756

Viewing 9 replies - 1 through 9 (of 9 total)

Harish Chouhan
(@hchouhan)

9 years, 3 months ago

Hello @atdr,

Would it be possible for you to share with us the link to your downloads so we can test? If you wish to share it privately, you can do so by emailing us at “support@download-monitor.com”.

Thread Starter atdr
(@atdr)

9 years, 3 months ago

Hi @hchouhan,

Some downloads are available on this page.

Thread Starter atdr
(@atdr)

9 years, 3 months ago

@hchouhan — have you been able to take a look at this? The downloads are still failing.

Thread Starter atdr
(@atdr)

9 years, 3 months ago

@hchouhan — this is still not working. Is there going to be a fix?
Harish Chouhan
(@hchouhan)

9 years, 2 months ago
Hey @atdr,

Sorry for the delay in replying. When I clicked on the download from the link you shared, I got this error:
```
Service Unavailable

PHP did not respond properly to the request. As a result, Apache considers the PHP-FPM service to be unavailable. 

For specific information about the error, see the Apache error log at:

/srv/users/SYSUSER/log/APPNAME/APPNAME_apache.error.log
The root cause of this error is often slow PHP code. You should disable any plugins the app is using and check the app's PHP error log and PHP slow request log located at:

/srv/users/SYSUSER/log/APPNAME/APPNAME_phpX.Y.error.log
/srv/users/SYSUSER/log/APPNAME/APPNAME_phpX.Y.slow.log
```
The error you shared seems to be related to your server. Does directly upload a PDF file on your server and then downloading it works?
Thread Starter atdr
(@atdr)

9 years, 2 months ago

@hchouhan—

The server had run out of RAM when you accessed it—it’s back now and the problem persists.

The PDFs uploaded by the plugin are unavailable at the URL provided in the WP media browser (like this one) however other files (both images and PDFs) uploaded using the WP media browser are available as expected (example)

Thread Starter atdr
(@atdr)

9 years, 2 months ago

@hchouhan—

I’m still having issues after the update to 1.9.6

Is there any progress being made on this?

Harish Chouhan
(@hchouhan)

9 years, 1 month ago

Hey @atdr,

Regarding your last query, when you upload a file using our plugin, it’s uploaded a subfolder within the main WordPress uplaod’s folder. This is done to protect the file from direct access. The download only works when a user uses the dynamic link we create for each download.

Thread Starter atdr
(@atdr)

9 years, 1 month ago

@hchouhan—

I understand how the plugin works, I was just trying to provide as much information as possible.

I’ve given up on the plugin now and have switched to Delightful Downloads instead, which works fine with my setup.

Viewing 9 replies - 1 through 9 (of 9 total)

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