• Hey guys!!

    I have a problem with one of my customers sites.
    It is still 3.6.. i think that could be causing the problem. The person which managed the site before didn’t even loged in for the last years and now i have a completly outdated and broken site to work with..

    The Problem:
    After trying to login via /wp-admin i get a “Authentication Required” pop-up to login.. I think it is some kind of security plugin. After i try to login with my username and pw, the pop-up apears again and again. I don’t get a “bad passwort” or something. I am 100% sure my user and pw is correct, i also tried with a new user which i created via phpmyadmin. Both of them dosn’t work.
    Another try with /wp-login… ofc i get the same pop-up which dosn’t work, but if i press “cancel” in the pop-up the usual login window apears, but without any css. After isert my user into the usual wordpress login form, i get the pop-up again which obviously dosn’t work…

    But it gets even stranger. I deactivated all plugin (once via FTP and once via the database). After a retry the same window apears but with a little twist. It still doesn’t let me acess the Backend but i am able to login and see the frontend admin panel. After trying to press on any of the menu buttons, which should redirect me to the backend, i get the pop-up again and cant access the backend.

    short:
    I am able to login with my wordpress account, but cant access the backend. WordPress constantly wants login data via a pop-up window, which apears again and again, even with the correct user and pw.

    – Even without plugins/theme the problem is still there
    – I tried to copy it to a local installation.. same problem
    – There isn’t any aditional user in the database, which could work
    – I tried with all other related accounts ftp, mysql, host

    Wordpress: 3.6
    Theme: Avada 3.0.1

    Plugins:
    xhanch-my-advanced-settings (this one disables the frontend admin panel)
    wordpress-seo
    toggle-wpautop
    guerrillas-facebook-like-box
    disable-feeds
    cachify
    bj-lazy-load
    allow-php-in-post-pages

    I don’t know what to do anymore..

    That you for youre help

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  • Probably that “Authentication Required” pop-up is something the hosting installed as an extra security measure. This pop-up has nothing to do with your WP login and password.

Viewing 1 replies (of 1 total)

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