Moderator
t-p
(@t-p)
try Enabling debugging and post the results.
here are the errors, when I’m trying the wp-admin
Warning: include(/home3/j4q9z5u2/public_html/excelblackbook.com/wp-includes/customize/dirs.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 49
Warning: include(): Failed opening ‘/home3/j4q9z5u2/public_html/excelblackbook.com/wp-includes/customize/dirs.php’ for inclusion (include_path=’.:/opt/php55/lib/php’) in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 49
Warning: include(/home3/j4q9z5u2/public_html/excelblackbook.com/wp-includes/customize/dirs.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 56
Warning: include(): Failed opening ‘/home3/j4q9z5u2/public_html/excelblackbook.com/wp-includes/customize/dirs.php’ for inclusion (include_path=’.:/opt/php55/lib/php’) in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 56
Warning: Cannot modify header information – headers already sent by (output started at /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php:49) in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-includes/pluggable.php on line 1179
Moderator
t-p
(@t-p)
– Try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.
– Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!
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This reply was modified 9 years, 4 months ago by
t-p.
after deleting and uploading all files except wp-content and wpconfig.php . Now I m getting a different error
Warning: require(wp-salt.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45
Warning: require(wp-salt.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45
Fatal error: require(): Failed opening required ‘wp-salt.php’ (include_path=’.:/opt/php55/lib/php’) in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45
Moderator
t-p
(@t-p)
i changed the security keys, still getting the below errors now, anything else I need to change
Warning: require(wp-salt.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45
Warning: require(wp-salt.php): failed to open stream: No such file or directory in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45
Fatal error: require(): Failed opening required ‘wp-salt.php’ (include_path=’.:/opt/php55/lib/php’) in /home3/j4q9z5u2/public_html/excelblackbook.com/wp-config.php on line 45
Moderator
t-p
(@t-p)
Have you tried:
– Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser, but any op cache or content network cache as well such as Cloudflare. If your host provider has a “Purge Varnish” option or if you can ask your provider to flush memcache on your server.
– deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– If you have no dashboard access, resetting the plugins folder by FTP/ SFTP (no Dashboard access required). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
– switching to the unedited default Theme (Twenty Sixteen, etc.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
