Header Image Not Always Loading

  • coalescewa

    (@coalescewa)


    9 years, 4 months ago

    I have decided to try a different header image and since the change, some browsers (both desktop and mobile) won’t load the header image. Microsoft Edge won’t load it period. Chrome Mobile won’t load it when I click to view different pages. It works fine when I’m customizing but when I go testing it on all these different browsers, I’m getting different experiences.

    I am always so appreciative of your help.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    9 years, 4 months ago

    Can you show us a page with the issue?

    Thread Starter coalescewa

    (@coalescewa)

    9 years, 4 months ago

    What is should look like (this is in Google Chrome in the Customize page): Example

    What it looks like in mobile Chrome: Mobile Error

    What it looks like in Microsoft Edge: Edge Error

    Thank you for looking into this.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    9 years, 4 months ago

    Thanks, and thanks for posting those images, but we will still need to see a webpage.

    Thread Starter coalescewa

    (@coalescewa)

    9 years, 4 months ago

    Are you needing the exact links? It’s every page on plusheventservices.com and there’s only four.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    9 years, 4 months ago

    That’s weird I couldn’t replicate the issue in IE11. Are you sure you’re not in compatibility mode?

    Thread Starter coalescewa

    (@coalescewa)

    9 years, 4 months ago

    How would this address the mobile error? This is my most concerning since it’s sharing a broken link. I have, yes, since removed the image we were using but shouldn’t the new one replaced it? I have cleared the cache several times to make sure it’s not pulling up anything old.

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    9 years, 4 months ago

    I would like to test this again in Chrome mobile, could you recreate the issue?

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Header Image Not Always Loading’ is closed to new replies.