Ebay Thumbnails Sometimes Don’t Generate | WordPress.org

Resolved DataMedics
(@datamedics)

9 years, 4 months ago

I’m having an issue where some listings refuse to generate a thumbnail in eBay. The picture is there on the listing, but no thumbnail can be generated. Even using the “regnerate thumbnail” option in eBay fails. Yet, if I upload the same picture directly into eBay it has no issues with it.

My site is running SSL, and has been since I first started using WP-Lister. It worked great before and has really only started having this issue recently. I think it may be a problem related to a recent update either of the plugin or WordPress.

You can see an example of such a listing with the issue here: https://www.data-medics.com/product/emc-clariion-st3450856ss-15k-sas-pn-9cl066-031-hs08-520b-sector-seagate/

And the corresponding ebay listing: http://www.ebay.com/itm/EMC-Clariion-ST3450856SS-15K-SAS-P-N-9CL066-031-HS08-520b-Sector-Seagate-/262771059665?ssPageName=ADME:L:LCA:US:1123

Viewing 1 replies (of 1 total)

Plugin Support msantamaria
(@msantamaria)

9 years, 3 months ago

Hi @datamedics,

We apologize for the delay in responding to your message you sent on the forum. Our help desk system normally receives an email notification notifying us that there is a message that needs to be answered on the forums. For some strange reason, we did not receive an email for your message which is why we’re not able to answer you. Once again, we apologize for this.

If you’re still experiencing the issue, I would ask you to please open a support ticket here: https://www.wplab.com/request-support/ so we can further investigate this for you.

Kind regards,

Menchie
WP-Lab Support

Viewing 1 replies (of 1 total)

The topic ‘Ebay Thumbnails Sometimes Don’t Generate’ is closed to new replies.

1 reply
2 participants
Last reply from: msantamaria
Last activity: 9 years, 3 months ago
Status: resolved