Hi @nj2fl,
My name is Geoff and I head up support here at Modern Tribe. I wanted to follow up with you here because I’m frankly surprised to see this review.
We have a full support team staffed to help paying folks like yourself and to guarantee replies to all threads posted to our premium support forums within 24 hours on business days.
Did you know about our support forums or did you try to post a thread? Please send me a link to a thread if you posted one and I’d be happy to look into it for you because our team should have received it. And, if you did not post a thread to our forums, then please do and we would be happy to assist.
In addition, while WordPress has guidelines that prevent us from providing support for our premium plugins here on WordPress.org, these forums are always open to the public at large and our team actively monitors them and has a track record of replying to all threads that are posted here. At the very least, you could have certainly reached out to us here, if needed.
And, lastly, while we do not provide support over email, we have a a contact form on our website that is openly available should you ever have any doubt about how to get in touch:
https://theeventscalendar.com/contact/
Is there some other form of contact you were looking for? I feel like we have lots of ways to get in touch, but I’d definitely appreciate your feedback here so we can spare others the same level of frustration.
Thanks,
Geoff
Thread Starter
NJ2FL
(@nj2fl)
If there is a link to premium support I never saw it. I will try it now.
Thread Starter
NJ2FL
(@nj2fl)
Well, I posted and no response. I wanted to fill out the contact form but since it was a technical issue I got “Please direct all support related questions to the premium support forums. A tri.be account is required to post.”
So where is my premium support?
Hi @nj2fl,
Have you posted a thread to our premium forums? Here is a direct link to the forums:
https://theeventscalendar.com/support-forums/#premium
IF you have posted a thread, will you please send me the link? So far, I have not seen anything come in.
Please note that you must log into our site and that an active license for any of our premium plugins is required to post a thread. Here is a direct link to log in:
https://theeventscalendar.com/my-account/
Thanks,
Geoff
Hi Nancy,
I saw that you were able to locate the premium forums and that Josh is currently helping you out in the following thread:
https://theeventscalendar.com/support/forums/topic/problem-with-reoccurring-dates/
Thanks for posting and we’ll look forward to continuing to answer your questions there.
Cheers!
Geoff
Thanks for chiming in @joshjoshjoshua! I do think this particular case can be chalked up to a simple misunderstanding where the customer had a tough time finding out premium support forums. She has since posted to our forum and we’re doing our best to help her out.
I appreciate your support and for using our plugins!
Cheers and happy new year!
Geoff
Thread Starter
NJ2FL
(@nj2fl)
It was not my first attempt to get their attention. And I still give them a 1-star. They have been closed since before Christmas and not open again until the 3rd of January.
I’m certainly sorry you feel that way, Nancy. We were certainly out for a holiday break but posting to our forums has always been available and we’re happy to continue helping you as best we can in the thread you have open.
Cheers,
Geoff
