Contact form 7

  • sand1000

    (@sand1000)


    9 years, 6 months ago

    I posted earlier asking for help with contact form 7 – but this is now another issue regarding the form.

    I have just moved the hosting of my website and am struggling to get the Contact Form 7 working again properly. I have managed to get the form working to the point where it tells the entrant that the form has been sent successfully, and indeed an e-mail arrives to confirm this.

    However, I’ve realised that this only happens if populating the website’s contact form, on the laptop where WordPress is currently logged into. If I log out of WordPress and then populate the contact form on the website, the form generates an error.

    Can anyone help with this please >

Viewing 8 replies - 1 through 8 (of 8 total)
  • lisa

    (@contentiskey)

    9 years, 6 months ago

    please share a link to your website page with the contact from

    Thread Starter sand1000

    (@sand1000)

    9 years, 6 months ago

    Thanks Lisa – It’s here :

    http://essentiallypurrfect.co.uk/

    lisa

    (@contentiskey)

    9 years, 6 months ago

    is this the error message you noticed?

    Sorry, there was an error. Please be sure JavaScript and Cookies are enabled in your browser and try again.

    what plugins do you have installed (in addition to Contact form 7)?

    • This reply was modified 9 years, 6 months ago by lisa.
    Thread Starter sand1000

    (@sand1000)

    9 years, 6 months ago

    Hi Lisa – As well as the Contact Form 7, there’s also installed :

    Advanced Customs Fields 4.4.11
    Contact Form 7 Honeypot 1.9
    Really Simple Captcha 1.9
    Responsive Menu 3.0.17
    Respnsive WordPress Slider – SolilquyLite 2.5.0.7
    Testimonials Widget 3.3.4
    Wordfence Security 6.2.7
    WP BackItUp 1.13.5
    WP-Spamshield 1.9.98

    (The Contact Form 7 is the latest update 4.6 – however it was just the same error message / problem before the update).

    Thanks

    Thread Starter sand1000

    (@sand1000)

    9 years, 6 months ago

    Lisa – Sorry – Yes, that is the same error message.

    redsand

    (@redsand)

    9 years, 6 months ago

    Hi @sand1000,

    That’s a WP-SpamShield error message, not Contact Form 7. Hopefully I can help. 🙂

    We have an FAQ and Troubleshooting step that addresses that exact issue and shows you how to fix it. It’s usually due to a installation problem, site configuration issue, plugin conflict, or JavaScript conflict.

    If that doesn’t solve the problem for you, we will be happy to help you. You will need to take the following steps:

    1. The Troubleshooting Guide and Frequently Asked Questions (FAQs) are the place to start.

      Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.) The issue might not be what you suspect.

      It is extremely rare for users to have a JavaScript and cookies error after they have worked through the Troubleshooting Guide and FAQs.

      Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.

    2. Submit a support request using the secure form at the WP-SpamShield Support page, our main support channel for the plugin. We have an excellent diagnostic process.

    That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

    – Scott

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues. Please direct any further support questions there.

    Thread Starter sand1000

    (@sand1000)

    9 years, 6 months ago

    Hi Scott

    Thank you so much for your time and help. I’ll have a look at the links – much appreciated.

    Sandra

    redsand

    (@redsand)

    9 years, 6 months ago

    Hi Sandra,

    Glad to help! 🙂

    – Scott

Viewing 8 replies - 1 through 8 (of 8 total)

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