Pro version not working, no support at all

  • IvanAtea

    (@ivanatea)


    9 years, 7 months ago

    I’m using the Pro version and the support was ok for the first issue I had.
    Now after almost a year I get no response from support, tried trough mail and their contact page on website.

    The plugin does not show up in the Products section of the admin menu when activated.
    When trying to access it trough the settings page I get “Sorry, you are not allowed to access this page.”

    To sum up a total waste of resources.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author storeapps

    (@storeapps)

    9 years, 7 months ago

    @ivanatea,

    Sorry for the inconvenience caused.

    Could you please let us know using which email id did you email us using the contact page, so that we can have a check with the same as we do have a policy of replying to each and every support ticket within 24 hours (except weekends).

    Further, with regards to the Smart Manager issue, as by default Smart Manager is accessible only by users having ‘administrator’ privileges, there is a possibility that the user account with which you are trying to access Smart Manager does not have proper privileges.

    So, would request you to kindly try creating a new user with ‘administrator’ privileges and then have a recheck with the same issue and do let us know your views.

    • This reply was modified 9 years, 7 months ago by storeapps.
    Thread Starter IvanAtea

    (@ivanatea)

    9 years, 6 months ago

    I have administrator privileges and also I tested it with “Shop manager” account so proper rights are not the issue.

    Thread Starter IvanAtea

    (@ivanatea)

    9 years, 6 months ago

    Actually creating the third user with admin rights solved the issue. That is very strange.
    How can I get my primary admin account to access the Smart Manager page?

    Thread Starter IvanAtea

    (@ivanatea)

    9 years, 6 months ago

    I have managed to solve the issue by creating a new admin and then reseting privileges for my primary account trough the new account.

    Plugin Author storeapps

    (@storeapps)

    9 years, 6 months ago

    @ivanatea,

    That’s great! Thank you for the update! 🙂

    BTW, it would be great if you could change your review for Smart Manager from ‘1 star’ to ‘5 star’.

Viewing 5 replies - 1 through 5 (of 5 total)

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