Internal Server Error while checkout

  • sandras21

    (@sandras21)


    9 years, 6 months ago

    We are getting an error on the site when pressing “proceed” on checkout. Only payment method is via bank transfer (it is not connected with bank gateways), nothing was changed or updated before it broke. Using childtheme for storefront, php version 7, latest woocommerce. Orders do exist in admin side but for the client it displays that error. What to do, to fix it? Please help me
    system raport is here: `
    ### WordPress Environment ###

    Home URL: http://maroli.ee
    Site URL: http://maroli.ee
    WC Version: 2.6.7
    Log Directory Writable: ✔
    WP Version: 4.6.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: et

    ### Server Environment ###

    Server Info: Apache / ZoneOS
    PHP Version: 7.0.12
    PHP Post Max Size: 2 GB
    PHP Time Limit: 30
    PHP Max Input Vars: 20000
    cURL Version: 7.51.0
    OpenSSL/1.0.2j

    SUHOSIN Installed: –
    MySQL Version: 5.6.34
    Max Upload Size: 2 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 2.6.7
    :
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔

    ### Active Plugins (27) ###

    Admin Menu Editor: – Janis Elsts – 1.7.2
    Homepage Control: – WooThemes – 2.0.2
    HW Image Widget: – Håkan Wennerberg – 4.4
    Site Plugin for maroli.ee: – –
    Google Analytics for WordPress: – praveenchauhan1984 – 1.1
    Post Slider WD: – WebDorado – 1.0.22
    WPML Multilingual CMS: – OnTheGoSystems – 3.5.3.1
    Storefront Footer Bar: – WooThemes – 1.0.3
    Title Toggle for Storefront Theme: – Wooassist – 1.2.2
    UpdraftPlus – Backup/Restore: – UpdraftPlus.Com
    DavidAnderson – 2.12.23.0

    User Role by BestWebSoft: – BestWebSoft – 1.5.5
    Woocommerce E-Abi Postoffice plugin: – Matis Halmann
    Aktsiamaailm LLC – 1.20

    WooCommerce Multilingual: – OnTheGoSystems – 3.9.3
    WooCommerce PDF Invoices: – Bas Elbers – 2.4.10
    WooCommerce Product Sort and Display LITE: – A3 Revolution – 1.7.1
    WooCommerce Sequential Order Numbers: – SkyVerge – 1.7.0
    E-Abi Woocommerce Omniva Autosend method plugin: – Matis Halmann
    Aktsiamaailm LLC – 1.8

    E-Abi Omniva Shipping method plugin: – Matis Halmann
    Aktsiamaailm LLC – 1.4

    E-Abi Woocommerce Itella Estonia Autosend method plugin: – Matis Halmann
    Aktsiamaailm LLC – 1.5

    E-Abi Woocommerce Itella Shipping method plugin: – Matis Halmann
    Aktsiamaailm LLC – 1.11

    WooCommerce: – WooThemes – 2.6.7
    Yoast SEO: – Team Yoast – 3.7.0
    WPML CMS Nav: – OnTheGoSystems – 1.4.19
    WPML Media: – OnTheGoSystems – 2.1.23
    WPML Sticky Links: – OnTheGoSystems – 1.4.0
    WPML String Translation: – OnTheGoSystems – 2.4.2.1
    WPML Translation Management: – OnTheGoSystems – 2.2.4.1

    ### Settings ###

    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### API ###

    API Enabled: ✔

    ### WC Pages ###

    Poe alusaadress: #4146 – /pood/
    Ostukorv: #4147 – /cart/
    Kassa: #4148 – /checkout/
    Minu konto: #4149 – /my-account/

    ### Taxonomies ###

    Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    ### Theme ###

    Name: childtheme
    Version: – 0
    Author URL:
    Child Theme: ✔
    Parent Theme Name: Storefront
    Parent Theme Version: 2.1.5
    Parent Theme Author URL: https://woocommerce.com/
    WooCommerce Support: ✔

    ### Templates ###

    Overrides: childtheme/woocommerce/emails/admin-new-order.php
    childtheme/woocommerce/emails/customer-completed-order.php
    childtheme/woocommerce/emails/customer-invoice.php
    childtheme/woocommerce/single-product/short-description.php
    childtheme/woocommerce/single-product/tabs/description.php

    `

    the site is here

Viewing 3 replies - 1 through 3 (of 3 total)
  • con

    (@conschneider)

    Engineer

    9 years, 6 months ago

    Hi there,

    Check for conflict first.
    I wrote a help article on how to check for conflict and similar common issue scenarios here: http://conschneider.de/how-to-check-and-resolve-conflict-in-wordpress-and-woocommerce/ – it includes a checklist which you might find helpful.

    Thread Starter sandras21

    (@sandras21)

    9 years, 6 months ago

    Thanks Con! I already checked for template conflict and tried plugins one by one. The thing is we did not update anything nor change anything before this error appeared. After getting an error I updated some plugins which needed update and template but error still keeps coming.

    Thread Starter sandras21

    (@sandras21)

    9 years, 6 months ago

    After all those hours testing and investigating got message from hosting company that it was their mistake, something with php version.

Viewing 3 replies - 1 through 3 (of 3 total)

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