We have now deactivated and removed the NS Widget Recent Comments plugin.
The problem with the comment count not updating on the Dashboard persists.
Here is a revised description of the problem with some info added:
On our WordPress site (www.marliesplace.com) hosted by Bluehost, we use the Disqus plugin for comments on our pages.
Usually the comment counts are equal or about the same between what Disqus reports and WordPress displays on the Dashboard, but for the last few weeks they have been way different. This trouble started right after the big DDOS event of a few weeks ago.
In Disqus the comment counts are going up steadily as they should as people continue to make comments.
But when we go to “All Comments” or look on the Dashboard in WordPress, the total for page comments has been frozen on the same number for weeks.
It seems like there is some sort of breakdown between the Disqus plugin and the WordPress Dashboard.
If we look on the Dashboard, and do a reply to a comment there, the comment gets counted by the Dashboard, but comments or replies that are done via the Disqus comment function on our page(s) do not show up in the totals on the Dashboard.
Any idea what might be causing this?
I did some searching and came up with this one idea. I did what it says, but it did not help:
https://help.disqus.com/customer/portal/articles/472005-troubleshooting-wordpress#comment-count
We have also deactivated and removed the NS Widget Recent Comments plugin.
The problem with the comment count not updating on the Dashboard persists.
(@james-haufler)
9 years, 6 months ago
Greetings:
On our WordPress site (www.marliesplace.com) hosted by Bluehost, we use the Disqus plugin for comments on our pages.
Usually the comment counts are equal or about the same between what Disqus syas and what WordPress displays on the Dashboard, but for the last few weeks they have been way different.
In Disqus the comment counts are going up steadily as they should as people continue to make comments.
But when we go to “All Comments” in WordPress, the total for page comments has been almost frozen on the same number for weeks. It only ticks up when one of our administrators makes and entirely new comment on a page — not when they do a reply to another comment.
We are using the NS Widget Recent Comments plugin and it seems to be similarly affected. It continues to display “recent” comments that were made months ago.
It seems like there is some sort of breakdown between the Disqus plugin and the WordPress dashboard.
Any idea what might be causing this?
I did some searching on the Disqus site and came up with this one idea. I did what it says, but it did not help:
https://help.disqus.com/customer/portal/articles/472005-troubleshooting-wordpress#comment-count
https://help.disqus.com/customer/portal/articles/472005-troubleshooting-wordpress#comment-count
Please advise.
Thank you,