• Resolved ac1643

    (@ac1643)


    Hi,

    I’m trying to remove the website and phone field from the inbuilt contact form, but every time I untick the boxes and press save nothing changes and the boxes remain ticked. I’ve only noticed this problem recently so it could be a change in an update.

    I’ve looked at the ‘Nothing happens when I make changes’ section of your troubleshooting but that doesn’t help. I also tried to submit a request to your website but it wouldn’t send it for some reason.

    Any help appreciated.

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor redsand

    (@redsand)

    Hi ac1643,

    We’ll be happy to help you out. As we’ve noted on your previous support request:

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

    Please address your questions there so we can look into it for you.

    If the support form doesn’t submit, you just need to follow the error prompts, and then it will work just fine. 🙂

    – Scott

    Plugin Contributor redsand

    (@redsand)

    I just wanted to follow up. We never received any further info from you.

    We ran some tests, and did find a bug in the contact form settings that affects version 1.9.9.3. This is fixed in version 1.9.9.4.

    Thread Starter ac1643

    (@ac1643)

    Hi Scott,

    Sorry, I’ve been away the last few days and didn’t get time to pursue this. That’s great, thanks for looking into it and fixing the issue.

    Plugin Contributor redsand

    (@redsand)

    @ac1643,

    You’re welcome! Hope your trip went well. 🙂

    Have a good one.

    – Scott

Viewing 4 replies - 1 through 4 (of 4 total)

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