• Resolved MrFent37

    (@mrfent37)


    A long time ago (before this plugin was free) whenever a new customer placed an order, it would create a customer account in stripe and save the customer’s credit card token. It did this because in the woocommerce settings, I had “Saved Cards: Enable Payment via Saved Cards” option checked.

    Now there is a box on the checkout page that a customer has to check in order for their new card to be saved (and a cus_ account to be created in stripe if they are a new customer)

    So now if the customer doesn’t check that box, there’s no way for me to add to their order, create a new order for them (at their request) etc…

    Is there a way to bypass that checkbox so that the customer doesn’t have the option to not have their payment saved? I want their info to be saved in Stripe every time. Obviously hiding the box with CSS doesn’t fix the problem, since the box needs to be checked in order to save their card in stripe. I just want it to go back to the way it was before, or at least give admins an option in woocommerce settings to make it function the way it used to.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hey MrFent37,

    Our team isn’t able to help with customizing the code of our extensions, as per our Support Policy. That being said, it would be possible if you wanted to do this.

    Obviously hiding the box with CSS doesn’t fix the problem

    It’s possible to both pre-check and hide the box, if that’s the solution you wanted. You can do that by adding the new function to your theme’s function.php.

    If you aren’t comfortable writing the code for something like this yourself, I would recommend seeking out a developer at [WooExperts](https://www.woocommerce.com/wooexperts/?utm_source=ZenDesk&utm_medium=ticket-reply&utm_campaign=Custom%20Referral).

    I hope that helps and all the best!

    Thread Starter MrFent37

    (@mrfent37)

    Hello, actually I found the solution from this post:

    https://wordpress.org/support/topic/stripe-customers-are-not-created/

    and it works great. I did scroll through the titles of all the support requests, and I did not see this thread via browsing. That’s why I created my own ticket. After I submitted the ticket, I found that thread via google search. I don’t know why I can’t see it listed among all of the other support threads.

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    Hi there!

    Thanks for digging that up– and thanks also for taking the time to post the solution to this thread. Hopefully that answer being linked from here will help future users find it better!

Viewing 3 replies - 1 through 3 (of 3 total)

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