Wordfence update fails over and over, every version

Hi

Yes they are on the same server. Other WP installs using Wordfence that I manage have no issue, so I assumed it might be a server issue. I did speak to my ISP (iPower) and I compared permissions against sites using WP and Wordfence on a different server (GoDaddy) with the ones on iPower and they seem the same. Not quite sure which permissions on which files or folders I should look though.

Every other plugin update fine.

The message I get (whether trying to install from the Plugins page – using the update link under the plugin OR from going to Updates Available) is:

Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

?

• This reply was modified 9 years, 7 months ago by ukrefugee.

Actually. At least one of the sites on the iPower server updated fine automatically.

Now I am confused.

Any help appreciated

Thanks

I’ve read those but I still have questions that these don’t answer specifically for WF.

There are hundreds of thousands of files in any WP install, each with permissions. Do you KNOW which files or folders that directly relate to WF and updating I should look at.

Given that:

A: I administer client and personal sites across three main ISPs – iPower, BlueHost and GoDaddy. The iPower sites are the ones having issues updating. I pointed out in an update above, while many of the sites are with iPower are affected, not ALL of them have the update issue. The sites are also all on the same node according to my ISP.

B. I have no issues across any sites on any of these servers updating other plugins

C. Since I can delete and reinstall the WF plugin with no issues I am assuming the permissions issue I get is related specifically to the process of updating WF.

D. Since the whole point of the plugin is site security, I am a little reluctant to start playing with potentially executable files and folders and opening up vulnerabilities in the plugin itself by randomly changing permissions on files or folders.

I assume again that you might have a better idea of what files or folders your plugin accesses or edits when an update is performed. I would be helpful if you could perhaps point me in a direction so that I am not having to comb through (randomly and in an uninformed fashion) potentially hundreds of potential files and folders – clicking away like a woman possessed!

Really love your plugin and the info and updates you share, any help would be gratefully received.

Thanks

FYI
Server Logs

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ns1.ipower.com
ns2.ipower.com
CGI:
Active
FrontPage Extensions:
No
Document Root:
/home/users/web/b582/ipw.ribbansc/public_html
Platform Type:
Debian
MySQL Version:
5.6.32
Perl Version:
5.8.8
PHP Version:
5.5.22
Path to SendMail:
/usr/sbin/sendmail
Path to Perl:
/usr/bin/perl
Path to PHP:
/usr/local/bin/php
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Port 2222