CAPTCHA error

  • Resolved eminemke

    (@eminemke)


    9 years, 7 months ago

    Hi! My captcha in login page doesn’t work.

    The error message: “the answer to the question is incorrect” is displayed.
    CAPTCHA throwing “wrong answer”; browser independent. Sometimes continuously, other times only a single time, next login attempt going just fine.

    When I desactivated the captcha on login in setup and the problem disappeared!

    What should I do?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years, 7 months ago

    Hi, I have been following a few users having this problem. I have carried out numerous test on my testing site and a couple of my live sites. I can’t reproduce this issue myself.

    Are all your browsers up to date? Which browsers have you tested this feature on? Do any of your browsers have any caching addon, security add-on or any plugins installed?

    Do you have a cache plugin installed in your site? Do you use CDN in your site?

    I am trying to find out why only a few have reported this issue.

    Regards

    Plugin Contributor wpsolutions

    (@wpsolutions)

    9 years, 7 months ago

    Try a simple test:
    Launch a browser session in “incognito” or “private” mode and attempt to login to your site.
    Do you still see the issue after doing the above?

    Thread Starter eminemke

    (@eminemke)

    9 years, 7 months ago

    Hi!

    My browsers are up to date.

    Google Chrome 53.0.2785.143 m (64-bit)
    Firefox 49.0.1

    This is issue is independent from the browser. I tested in 2 computer and 5 browsers.

    I always update everything like browsers, wordpress, wordpress plugins, and up to now there’s no problem with AIOWPS plugin.

    Wordpress version: 4.6.1 and AIOWPS version: 4.1.7

    I clear cache with my cache plugin many times (W3 Total Cache) and I have use twentyfourteen theme.

    As I noticed about a month ago the problem occurred with an update. But a few days ago the captcha did not work at all.

    • This reply was modified 9 years, 7 months ago by eminemke.
    Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years, 7 months ago

    @eminemke in regards to the following comment.

    I clear cache with my cache plugin many times (W3 Total Cache)

    I don’t use W3 Total Cache myself but I notice they have released 2 versions in a short period of time. Do you have the latest W3 Total Cache plugin version installed? Do you know if there is a setting that might interfere with a browser cache or the login page?

    Thread Starter eminemke

    (@eminemke)

    9 years, 7 months ago

    Yes, I have the latest W3 Total Cache plugin version installed.

    When I turned off W3 Total Cache plugin the problem disappeared!

    Yes browser cache active on my site

    • This reply was modified 9 years, 7 months ago by eminemke.
    Plugin Contributor mbrsolution

    (@mbrsolution)

    9 years, 7 months ago

    Hi, that means that there is a setting in W3 Total Cache that is conflicting with this plugin. I don’t use this cache plugin myself, so I really can’t pin point the issue. I use Hyper Cache combined with Autoptimize and they both work wonders for me 😉

Viewing 6 replies - 1 through 6 (of 6 total)

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