Hi tashaneu,
Can you please send us UPS API request and response along with the screenshot of plugin settings page and product page ? this will help us to have a closer look into this issue.
Please remove all credentials from API request before posting here.
I’m sorry, I know this sounds stupid (as I don’t know what I’m doing), but can you please explain how to submit a UPS API request? I’m confused.
Hi tashaneu,
Sorry for the delayed response.
Please turn on ‘debug mode’ from plugin settings page. Then, you can see UPS API request on cart/checkout page.
Hi tashaneu,
Thank you for the details-
We can see that the settings are correct.
However, kindly note :
– The product is of dimensions–> 2 x 1.25 x 1 with weight as .187.
Is this correct? We believe you may be sending the incorrect dimensions as a result the prices are coming differently.
If the problem persists, we request you to go to UPS price calculator – https://wwwapps.ups.com/ctc/request?loc=en_us
and then fetch the price for the given location and weight and dimension. We will compare them with our plugin rates and help you resolve the query.
Let us know if you have any query.
Thank you for your help.
The dimensions of the product are correct, however the weight is not. In my product details, the product weights 32 oz which would be 2 lbs. I am very confused as to where the .187 is coming from.
Any ideas?
Hi tashaneu,
Can you please provide us screenshot of your product edit page (admin page with dimensions & weight) ?
Hi tashaneu,
This is a variable product. Please go to ‘variations’ tab and check the weight of those variations.
