Pages don’t save

Resolved riotxoa
(@riotxoa)

9 years, 8 months ago
Hello everybody,

I have a website fully built with Elementor plugin. The same web is hosted in two different servers: the one for developing tasks, and the production environment one.

In the developement server i don’t have any problems creating new pages and updating them. The problem is in production server. Now I have to update some CSS classes in one of the pages, but when I want to save the changes, the green button remains like updating and it never ends.

I have deleted explorer cookies, I have tried with Chrome and Firefox and there is no way.

Here is the development server’s system info:

== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: 5.6.28
PHP Version: 5.6.20
PHP Max Input Vars: 1000
PHP Max Post Size: 256M
GD Installed: Yes
Elementor Library: connected

== WordPress Environment ==
Version: 4.6.1
Site URL: http://academia.xxx.com
Home URL: http://academia.xxx.com
WP Multisite: No
Max Upload Size: 256 MB
Memory limit: 40M
Permalink Structure: /%postname%/
Language: es-ES
Timezone: 0
Admin Email: info@xxx.com
Debug Mode: Inactive

== Theme ==
Name: AcademiStrap
Version: 0.4.6
Author: Holger Koenemann
Child Theme: No

== User ==
Role: administrator
WP Profile lang: es_ES
User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/52.0.2743.116 Chrome/52.0.2743.116 Safari/537.36

And here the pruduction one’s info:

== Server Environment ==
Operating System: Linux
Software: Apache
MySQL version: 5.5.50
PHP Version: 5.6.24-0+deb8u1
PHP Max Input Vars: 12000
PHP Max Post Size: 30M
GD Installed: Yes
Elementor Library: connected

== WordPress Environment ==
Version: 4.6.1
Site URL: http://www.xxx.com
Home URL: http://www.xxx.com
WP Multisite: No
Max Upload Size: 30 MB
Memory limit: 70M
Permalink Structure: /%postname%/
Language: es-ES
Timezone: 0
Admin Email: info@xxx.com
Debug Mode: Inactive

== Theme ==
Name: AcademiStrap
Version: 0.4.6
Author: Holger Koenemann
Child Theme: No

== User ==
Role: administrator
WP Profile lang: es_ES
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:48.0) Gecko/20100101 Firefox/48.0

In both servers I have the same plugins running:

== Active Plugins ==
Acunetix WP Security
Name: Acunetix WP Security
Version: 4.0.5
Author: Acunetix

Akismet
Name: Akismet
Version: 3.2
Author: Automattic

BackWPup
Name: BackWPup
Version: 3.3.4
Author: Inpsyde GmbH

Contact Form 7
Name: Contact Form 7
Version: 4.5
Author: Takayuki Miyoshi

Custom Content Shortcode
Name: Custom Content Shortcode
Version: 3.6.7
Author: Eliot Akira

Easy Updates Manager
Name: Easy Updates Manager
Version: 6.2.3
Author: Easy Updates Manager Team

Elementor
Name: Elementor
Version: 0.8.1
Author: Elementor.com

EU Cookie Law
Name: EU Cookie Law
Version: 2.9.3
Author: Alex Moss, Marco Milesi, Peadig, Shane Jones

Google Analytics by MonsterInsights
Name: Google Analytics by MonsterInsights
Version: 5.5.2
Author: MonsterInsights

Hide Admin Bar
Name: Hide Admin Bar
Version: 0.3.4
Author: Shelby DeNike

Limit Login Attempts
Name: Limit Login Attempts
Version: 1.7.1
Author: Johan Eenfeldt

Loco Translate
Name: Loco Translate
Version: 2.0.5
Author: Tim Whitlock

Polylang
Name: Polylang
Version: 2.0.4
Author: Frédéric Demarle

Redirection
Name: Redirection
Version: 2.4.5
Author: John Godley

Samuel L. Jackson Dummy Content
Name: Samuel L. Jackson Dummy Content
Version: 1.0
Author: John Regan

Simple Share Buttons Adder
Name: Simple Share Buttons Adder
Version: 6.2.4
Author: Simple Share Buttons

Speed Booster Pack
Name: Speed Booster Pack
Version: 2.8
Author: Tiguan

Testimonial Slider
Name: Testimonial Slider
Version: 1.2.3
Author: SliderVilla

WP-Optimize
Name: WP-Optimize
Version: 1.9.1
Author: Ruhani Rabin

WPeCounter
Name: WPeCounter
Version: 1.2
Author: Esteban Truelsegaard <esteban@netmdp.com>

WP Migrate DB
Name: WP Migrate DB
Version: 0.8
Author: Delicious Brains

WP Smush
Name: WP Smush
Version: 2.4.5
Author: WPMU DEV

WP Super Cache
Name: WP Super Cache
Version: 1.4.8
Author: Automattic

Yoast SEO
Name: Yoast SEO
Version: 3.5
Author: Team Yoast

Does anybody now where could be the problem and how to solve it?

I would like the final client to have the chance of updating the website using the user-friendly interface of Elementor, but in this situation I don’t know it’s possible.

Thank you!
- This topic was modified 9 years, 8 months ago by riotxoa.