Auto-updates not working (premium)

  • Resolved Fourmi

    (@fourmi)


    9 years, 8 months ago

    Hi!
    I have a license for Relevanssi premium, I entered the Api Key in the settings but I can’t find how to get the auto updates. My hosting is provided by WP Engine.
    Thanks in advance for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mikko Saari

    (@msaari)

    9 years, 8 months ago

    Please send a support request at the Premium support page and tell me the email address you’ve used to register the account.

    Thread Starter Fourmi

    (@fourmi)

    9 years, 8 months ago

    Thank you for your reply!
    When I go to the support page, I don’t see the form even if I’m logged in. Is it possible that my membership has expired?

    Thread Starter Fourmi

    (@fourmi)

    9 years, 8 months ago

    You can close this issue, it looks like our membership was expired.

    Plugin Author Mikko Saari

    (@msaari)

    9 years, 8 months ago

    Something has changed on the support forums here, I can’t mark these threads resolved anymore. You’re the only one who can do that.

    But yeah, an expired license is the most common explanation for auto-update problems.

    Thread Starter Fourmi

    (@fourmi)

    9 years, 8 months ago

    I had no idea the license has expired – I’m a developer working for a client and he just gave me the account access. It would be nice if there was a way to know if the account is still valid, from the Relevanssi website or our WP install.

    I marked the ticked as resolved. Thanks for your help!!

Viewing 5 replies - 1 through 5 (of 5 total)

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