Unusable

This product is unusable for several reasons and support is sorely lacking.

Initially I had trouble getting rates retrieved and sent an email for support, I was told that for the basic version to use the forums for support- If you look at the forums they do NOT respond to questions or address problems. They did answer one of my questions with “run in debug to find out what’s wrong” which I did. One of the issues I had was on the “Cart” page it says shipping is “FREE” – because the customer has not yet added a shipping address (and this is why I though I was not getting rates).

When I ran in “debug mode” I found out at least that much. Then, when a shipping address is entered there is not way to restrict which methods are recalled like media mail and library mail… which our products do not qualify for! If a customer chooses one of those options going for the lowest price, we are stuck with the extra to cover the real cost- and it looks unprofessional to present someone with options they cannot use.

Just this morning we had a customer complain that they thought shipping was free because that is what it said on the cart page, then they were surprised with a shipping charge. We lost that sale because of this plugin.

I will be uninstalling and looking for a better option… I am not even necessarily looking for a freebie, but why would I pay to upgrade with such terrible support and function of the free version!