Dear user, maybe we just didn’t get your message. because we help all our users and make plugin work. please contact us again and we will solve the problem
Have been writing and requesting help since I first purchased the plug-in. I finally get some help this morning after posting my problem on this review site. But the file is still giving me problems with same error message:
Installing Plugin from uploaded file: Re[2] huge-it.com Sales Receipt 205532501852.zip
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin install failed.
Return to Plugins page
Please correct your file and resend the fixed version.
Thank you
I travel for a living and am trying to get funding for my expenses. Many time I have limited access to internet but today I have internet and am trying to get some work done. Please help me salve this problem since it has taken me several weeks to unload most of the images and changing to another plug in would put me in a financial strap. Thank you
Dear user the error means that you haven’t delete the old one. please delete your free version before installing pro zip file.
We just didn’t understand each other. Please try what I ask, and inform me if you succeed to activate it
Can you please tell me which one on these database tables I need to remove in order to be able to install the pro version slide and have it actually working. I have no access to my phpmyadmin files.
| wp_commentmeta
| wp_comments
| wp_huge_itslider_images
| wp_huge_itslider_params
| wp_huge_itslider_sliders
| wp_links
| wp_options
| wp_postmeta
| wp_posts
| wp_term_relationships
| wp_term_taxonomy
| wp_terms
| wp_usermeta
| wp_users
| wp_wppa_albums
| wp_wppa_comments
| wp_wppa_exif
| wp_wppa_index
| wp_wppa_iptc
| wp_wppa_photos
| wp_wppa_rating
| wp_wppa_session
Thank you
Dear here is my message which I wrote to you in forum:
Dear user this error always happen when our users forgot to delete old file. If you did so, then I would like to ask you delete it again and also go in plugins folder which is in your computer. (when you add plugins in your computer you should have the folder of the plugin, find huge-it folder and delete it
Also I should inform you that it is not allowed to make long conversation in forum, so please let’s keep on talking by e-mail
So please do not touch database or you will lose your created projects.
Hi,
The forums are actually ideal for long replies (just thought I’d throw that out there).
As for the error message you are seeing, @4travelersonly, it means the ZIP file you are trying to upload is formatted incorrectly, this is not uncommon when purchasing a premium product where the first file needs to be extracted as it includes additional files that are not part of the plugin (and thus cause problems because WordPress can’t find the actual plugin files) along with the plugin files them selves.
