Failed Software, failed support

Software no where near comes to doing what it says it does. I honestly believe the images advertising the software are doctored. There is zero support either from the forums or there email. If you manage to get some one to reply in the forum, your in turn ridiculed. April 25 I requested a refund. I received a email back requesting a opportunity to fix the issue. Me believing in opportunity to correct issues request in turn that they teach me how to do there “fix” so I can run there software on my other stores. (Also they offered to help with my setup). 6 days and 3 email later I get a response telling me they don’t offer help. So I again requested the refund. April 1st they asked for the email address I used to pay to which I responded accordingly. Then no response. April 4th I requested again if I am getting a refund to which I was responded with it will be processed over the weekend. As of this morning I still haven’t received a refund so I started emailing “the so called support” and of course more running around from the support asking what email I used to pay for the software. Yes 4 days ago I told them what the email address was. I have had nothing but a rough time with the software and the support. Stay away from this software unless you have a extended amount of time to waste and don’t want to make any money from amazon.