Not really surprised, this person doesn’t know how to delete a post, how to check a database, how to flush the cache of a caching plugin and is not interested to hire a person who knows how to do those things. He wants to RE-Import articles and the plugin has a duplicated post security, but he doesn’t even know how to delete the old posts properly and prefer to blame the plugin, here’s the support thread for you to see and judge for yourself: https://wordpress.org/support/topic/cant-re-import-feeds?replies=10
These are the people pushing me to simply ditch the free support at some point, he’s getting and using an amazing plugin for free and asking the developer to work on top of that for him and behave like he’s entitle to get all of that stuff, and then give the plugin 1-star for his own incompetence to properly delete posts. I saw this coming, these are the folks making developers abandon their plugins.
He went so far as to send me a private email (service normally only reserved to Premium users) and got a reply almost in realtime…and this is the outcome and thank you notice.
Excuse me, but my review is honest. Why shouldn’t I share what is true lest others spend money on this plugin? Rather than siting around attacking people for giving honest reviews based upon real experiences, perhaps help solve the problem and people would be buying your plugin like crazy. If it weren’t for this problem, I’m sure it would be a very great plugin.
And to say I don’t know how to delete posts is not true. I do know how to delete posts. I have deleted the posts. As well as cleared the trash. I shouldn’t have to login to phpmyadmin to get the plugin to work properly.
Thanks for your “honest” review then. So let me sum it up.
1- You download the plugin and installed it
2- The plugin works perfectly and you seem to like it
3- You deleted all posts and re-import them and it will not import the posts it has already uploaded in the past.
4- You are complaining about the plugin not re-importing the posts it has imported in the past and me not helping you to fix that (which is how this plugin works to avoid duplicate posts, otherwise, it would be re-importing the posts you delete and really don’t want to keep, everytime. So there would be no way to delete a post at all because it will get re-imported on the next cronjob run).
5- I took time from my Sunday to help you with a couple of suggestions without knowing exactly why this is happening in your system.
6- You now state, the plugin doesn’t work properly .
7- All this has been for free, I mean absolutely FREE. BUT for some reasons, you think you are entitle to this.
Now from my perspective:
1- I’m taking my valuable time from my Sunday to help you use a plugin that you are using for free , I go a step further to suggest a couple of things to fix your issue that has absolutely nothing to do with the functionality of the plugin itself (the plugin has a robust mechanism to avoid duplicated posts and this is how it works) , if you took 2 minutes to check the support forum, you would have found the answer to your question here: https://wordpress.org/support/topic/re-import-feeds?replies=6 , it’s on the first page of the support forum and the suggestion worked for the person. I made a couple of extra suggestions just to make sure that you cover all possibilities, and all you understood was: Log in to your phpmyadmin to delete your post because that’s what you choose to understand.
And the next thing you did was to leave a dishonest review with 1-star and you call this honest.
Just for the records, You are using a free plugin, and asking me to provide premium support but you are not ready to investigate what’s happening on your own blog… because it’s simply easier to blame the plugin and the plugin author than to try a couple of things suggested or check the support forum if someone has posted a similar question.
Like I said, you are one of those people making me re-consider my decision to provide any advanced support at all on the free version of this plugin…Premium users don’t rush and leave 1-star when something doesn’t work the way they wish and neither do users who really plan to pay for the plugin, and I actually don’t mind if this kind of users (rushing to leave 1-star reviews) don’t use my plugin or pay for the premium version at all (trust me, it’s not worth the headaches and stress they bring on the table, it’s really NOT worth it). Good luck with the next plugin you will use as replacement/alternative.
