Pro Version Doesn't Work

  • migster

    (@migster)


    11 years, 6 months ago

    If I could give this 0 stars, I would, simply for the fact that Tech Banker refuse to support the Pro version.

    They will not acknowledge support emails or posts in their own forum after a problem with their licensing system rendered the plugin useless. In 2 days, I have had 1 reply which didn’t come close to solving the issue, and since then nothing.

    It is the worst support of any commercial plugin I’ve ever known.

    I’ve asked for a refund, but no doubt they’ll ignore that as well. Avoid these clowns and choose another gallery.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor gallery-bank

    (@gallery-bank)

    11 years, 6 months ago

    Hi,

    Firstly, we apologize for the inconvenience caused.

    Secondly, we would request to please post anything regarding pro version at our forums and not here.

    This is the forum for only WordPress Standard Editions. And this against the rules of wordpress to post queries regarding paid products here.

    Thirdly, we did send emails to regularly and have delivery receipts for each of our emails sent and delivered.

    We even personally called at your Mobile and you were not interested anymore in solving the issue.

    We still regret, that you faced problems.

    Thanks

    Support Team
    Tech Banker

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    11 years, 6 months ago

    Forum moderators discourage commercial support to be provided on these forums, so the plugin author may not be able to help you out here.

    @gallery-bank, For clarification can you provide a link to your support section?

    This review doesn’t reflect the plugin it represents, however since the commercial plugin is advertised on it I will leave this review up.

    Plugin Contributor gallery-bank

    (@gallery-bank)

    11 years, 6 months ago

    Hi Andrew,

    Thank you so much for posting.

    We also discourage customers to post support for commercial products from here.

    We have a separate section which should be used.
    http://tech-banker.com/forum/gallery-bank-support/

    We have a screen capture of the email and its delivery receipts.
    [moderated – please keep private support private]

    We are sorry for an irrelevant topic from commercial product is being posted here!

    Thanks for your help!

    Support Team
    Tech Banker

Viewing 3 replies - 1 through 3 (of 3 total)

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