@dwrz – Thanks for taking the time to leave a comment here but it would probably be much better to start a Support topic to help troubleshoot the issue(s) you are seeing.
Thanks, again!
– Cais.
@dwrz – just following up on some reviews. Did you resolve this issue? If you had no access to your admin panel, I suspect that may have been a conflict. We’d be curious to know what caused it for you, or whether it’s been resolved in recent updates.
Thread Starter
DWRZ
(@dwrz)
Hi, @edanzer.
I was able to fix it — I think I followed the method described here: https://wordpress.org/support/topic/error-after-nextgen-update-cant-even-log-in-now.
I also submitted a bug report. The support response was not very useful. It suggested re-installing the plugin, which I’m not sure how I would have accomplished without access to the admin panel.
I’m not sure what the cause of the issue was, but I have not had any problems after the fix and re-installation of the plugin.
I think the bug is quite serious, especially for those who many not have the time/be as well versed in operating WP without the admin panel.
Thanks for following up!
@dwrz – I’m glad to hear it’s resolved. Thanks for taking the time to post an update!
@dwrz – Quick follow up. Assuming you’re up and running now, any way you can revise that one-star rating? If you think it’s still deserved, that’s fine. But if not, just wanted to point it out and ask if you could give it a bump.
If you have other issues, of course, let us know. Thanks! (Erick)
