Variable stock levels

Resolved

(@futurestorm)

I am trying to manage stock levels of variable products.

I have Manage Stock checked on each variation
I have entered a stock quantity of 10
When I select the variation in the store it shows as In Stock (which is correct)
After I purchase 1 item, the stock level for this items shows as -1 and I get notification emails saying that product is out of stock and has been backordered.
I am allowing backorders (notifying customer) but I have tested the issue with not allowing backorders and it still happens.
I do not have Manage Stock checked at the Product level, only in the variations.
The error occurs with all products and all variations.

System Report

### WordPress Environment ###

Home URL: http://www.futurestorm.com.au/_sandbox/scarabrouge
Site URL: http://www.futurestorm.com.au/_sandbox/scarabrouge
WC Version: 2.6.4
Log Directory Writable: ✔
WP Version: 4.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_AU

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.24
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.21 Basic ECC

SUHOSIN Installed: –
MySQL Version: ❌ 5.5.48 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.6.4
:
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔

### Active Plugins (20) ###

ManageWP - Worker: by ManageWP – 4.2.9
Extension Works Framework: by Extension Works – 2.0.8
WooCommerce Australia Post: by Extension Works – 1.8
Alpine PhotoTile for Instagram: by the Alpine Press – 1.2.7.7
Contact Form 7: by Takayuki Miyoshi – 4.4.2
Envato WordPress Toolkit: by Envato – 1.7.3
Enjoy Instagram - Juster: by F. Prestipino
F. Di Pane - Mediabeta Srl – 1.6.5

Google Analytics by MonsterInsights: by MonsterInsights – 5.5.2
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.9.2
Juster Core: by VictorThemes – 1.0
MailChimp for WordPress: by ibericode – 3.1.11
Slider Revolution: by ThemePunch – 5.1.6
Simple 301 Redirects: by Scott Nellé – 1.07
Woo Checkout Field Editor Pro: by ThemeHiGH – 1.1.0
WooCommerce eWAY Payment Gateway: by WooThemes – 3.1.11
WooCommerce Product Add-ons: by Automattic – 2.7.22
WooCommerce: by WooThemes – 2.6.4
WooCommerce Helper: by WooCommerce – 1.7.0
Yoast SEO: by Team Yoast – 3.3.4
WP-PageNavi: by Lester 'GaMerZ' Chan – 2.90

### Settings ###

Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔

### WC Pages ###

Shop Base: #2189 - /order/
Basket: #2190 - /basket/
Checkout: #2191 - /checkout/
My Account: #2192 - /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Scarab Rouge
Version: 1.7
Author URL: http://themeforest.net/user/VictorThemes
Child Theme: ✔
Parent Theme Name: Juster
Parent Theme Version: 1.7
Parent Theme Author URL: http://themeforest.net/user/victorthemes/portfolio
WooCommerce Support: ✔

### Templates ###

Overrides: juster/woocommerce/cart/cart.php
juster/woocommerce/cart/shipping-calculator.php
juster/woocommerce/checkout/form-billing.php
juster/woocommerce/checkout/form-checkout.php
juster/woocommerce/checkout/form-shipping.php
scarabrouge/woocommerce/content-product.php
scarabrouge/woocommerce/content-single-product.php
scarabrouge/woocommerce/loop/add-to-cart.php
juster/woocommerce/loop/sale-flash.php
scarabrouge/woocommerce/myaccount/my-account.php
scarabrouge/woocommerce/myaccount/my-address.php
juster/woocommerce/single-product/add-to-cart/simple.php
juster/woocommerce/single-product/meta.php
scarabrouge/woocommerce/single-product/product-image.php
scarabrouge/woocommerce/single-product/product-thumbnails.php
juster/woocommerce/single-product/rating.php
juster/woocommerce/single-product/related.php
scarabrouge/woocommerce/single-product/review.php
juster/woocommerce/single-product/short-description.php
juster/woocommerce/single-product/up-sells.php
juster/woocommerce/single-product-reviews.php

https://wordpress.org/plugins/woocommerce/

Viewing 2 replies - 1 through 2 (of 2 total)

Caleb Burks
(@icaleb)

Automattic Happiness Engineer

9 years, 8 months ago

I just did some testing on my demo sites, but couldn’t replicate this issue. I’m thinking something on your site specifically must be causing it.

Try temporarily switching back to the WordPress Twenty Sixteen Theme, or Storefront, and disable all plugins except for WooCommerce. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

Thread Starter futurestorm
(@futurestorm)

9 years, 8 months ago

Thanks for your reply Caleb.

I did some testing and found it is a conflict with the theme. When using twentysixteen the stock control works perfectly but when using either the Juster theme or my Juster Child Theme it breaks. I have contacted the theme creators to try to resolve the issue.

I’m going to mark this as resolved as it doesn’t look like it is a WooCommerce issue but I will come back and add a solution if I find one.

Cheers

Viewing 2 replies - 1 through 2 (of 2 total)

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