Update and Crash

  • Resolved missiondisrupt

    (@missiondisrupt)


    9 years, 7 months ago

    Yesterday I decided to update plugins for our theme, thinking this was a good move to keep everything up-to-date. Unfortunately, it resulted in a failed update and knocking our website completely off our server with a HTTP 500 error. Since then we have been going through some steps to diagnose and try to fix the problem but have concluded that it had to do with the plugins (naturally). we tried going into our FTP and changing our plugin file to “plugin.hold” to disable nonworking plugins but that didn’t help us.

    I do believe last week I tried updating the redux-framework and it failed. I ignored it because it still allowed me to use wordpress. I fear that this time it knocked it off.

    Any advice because we are dead in the water.

Viewing 13 replies - 1 through 13 (of 13 total)
  • Sidati

    (@sidati)

    9 years, 7 months ago

    HTTP 500 errors are usually PHP Errors, just enable debug mode from wp-config.php by changing :
    define('WP_DEBUG', false);
    to
    define('WP_DEBUG', true);

    and tell me the result

    Thread Starter missiondisrupt

    (@missiondisrupt)

    9 years, 7 months ago

    Are you saying from the FTP or the console? Sorry we are relatively new at this.

    Mark Ratledge

    (@songdogtech)

    9 years, 7 months ago

    500 Errors are not typically PHP errors; they are server errors and you need to look at the server logs to help determine what went wrong. Who is the host?

    Any advice because we are dead in the water.

    What exactly doesn’t work? A 500 error for the whole site? Only for wp-admin? What is redux-framework? Your theme?

    Thread Starter missiondisrupt

    (@missiondisrupt)

    9 years, 7 months ago

    Our server is working fine – we use a digital ocean server and we’ve rebooted it and everything is working as it had been before the crash.

    Our entire site has the 500 error – as a result we can’t access the admin or any other pages. Redux-framework is a plugin we have installed although we’re not sure its exact function. We are using Swift’s Uplift theme.

    Mark Ratledge

    (@songdogtech)

    9 years, 7 months ago

    Time for deductive logic: use FTP to rename both the Uplift theme folder and the Redux-framework folder to force them both to deactivate and see if you can get back in to admin.

    Yoru DO server may be running fine in other respects, but you still need to look in the logs if the above doesn’t work.

    BTW, if the issue is the Uplift theme, that’s a premium theme not supported there.

    Thread Starter missiondisrupt

    (@missiondisrupt)

    9 years, 7 months ago

    Just tried that and it didn’t work. Your logic makes sense though, what we are going to do is keep Uplift the same and change the names of each plugin. Maybe Redux-framework isn’t the problem but rather another plugin is.

    Thread Starter missiondisrupt

    (@missiondisrupt)

    9 years, 7 months ago

    ok I changed all of the plugins to different names but no luck. I did click “update all” in the plugins. Is it possible it updated to the new verison of wordpress.

    Mark Ratledge

    (@songdogtech)

    9 years, 7 months ago

    Rename Uplift to force twentysixteen to be used.

    If that doesn’t work, ask DO or look in your server logs. It’s a server error.

    Thread Starter missiondisrupt

    (@missiondisrupt)

    9 years, 7 months ago

    Hey Mark, this is what I got, I started having issues yesterday August 25th.

    [code moderated - follow the forum guidelines for posting code - http://codex.wordpress.org/Forum_Welcome#Posting_Code - and use the http://pastebin.com/%5D

    Mark Ratledge

    (@songdogtech)

    9 years, 7 months ago

    Don’t post that much code.

    You deleted some WP core files/folders; replace them.

    Thread Starter missiondisrupt

    (@missiondisrupt)

    9 years, 7 months ago

    How do I know which ones to replace? Should I reinstall WordPress?

    Thread Starter missiondisrupt

    (@missiondisrupt)

    9 years, 7 months ago

    I’m reading this https://codex.wordpress.org/Updating_WordPress but I’m confused about what to keep and what to delete: Steps 1.5 and 1.6 specifically in the wp-content section. I’m guessing I replace wp-admin as a whole.

    Thread Starter missiondisrupt

    (@missiondisrupt)

    9 years, 7 months ago

    MArk I replaced wp-admin and wp-includes…this fixed the problem. Thank you for your help!

Viewing 13 replies - 1 through 13 (of 13 total)

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