Locations seem empty after WP update

  • activeconversion

    (@activeconversion)


    9 years, 8 months ago

    We’ve had the pro version of your plugin for a while and really like it.
    However our main concern is WordPress updates. Every time we try to update WP to the newer version the plugin breaks. The maps on the pages are still showing, however in the back-end when we go to WP Google Map –> Manage Locations they seem empty (screenshot – http://goo.gl/6W4E8U).
    We still see 61 items / page 1 of 7 but there is nothing under. We are running WP 4.1 and there is already 4.6 out and we haven’t been able to update due to this error.

    Website – http://dryair.ca/
    Page with map – http://dryair.ca/representatives/ (showing OK)

    Please let us know if something could be done.
    Thanks

    https://wordpress.org/plugins/wp-google-map-plugin/

Viewing 6 replies - 1 through 6 (of 6 total)
  • erdivyang10

    (@erdivyang10)

    9 years, 8 months ago

    Hello,
    When you go to the wordpress update please take your backup first and then update it and keep your plugins deactivated during this process. Please deactivate the plugin first and then re-activate it. Your issue will be resolved after this. Which version of plugin are you using now? If old version please update it with the latest version 3.4.1. You can also send me wp login at support@flippercode.com so i can check it for you.

    Thanks

    Thread Starter activeconversion

    (@activeconversion)

    9 years, 8 months ago

    Thank you for your prompt reply.

    The version of the plugin is 2.3.4 and I’m not sure how to update it.
    I usually backup all files/databases before WP update, so I have everything and then just restore it when I see the map back-end breaks. So I’m back with WP 4.1.12, the last version it worked with.

    I’ve setup a login for you and you should have received the email at support@flippercode.com.

    Thank you.

    erdivyang10

    (@erdivyang10)

    9 years, 8 months ago

    Hello,
    Are you not getting mail from codecanyon? related to plugin updation. Please check your mail. You are using very old version now we are using 3.4.1 version.We have included lots of new functionality in plugin.

    Thanks

    Thread Starter activeconversion

    (@activeconversion)

    9 years, 8 months ago

    Hi, unfortunately we’re not getting any emails from codecanyon. Could we set that up? Or may be you could send us the update? Or a link to it?
    Thanks.

    Thread Starter activeconversion

    (@activeconversion)

    9 years, 8 months ago

    We got the new version.
    After the update everything works fine.
    Thank you for your help.

    SOLVED.

    erdivyang10

    (@erdivyang10)

    9 years, 8 months ago

    Your welcome please let me know if you face any issue in plugin.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)

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