• I attempted to update by clicking the update now link on my Plugins page. I then received this feedback:

    Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

    What do I do now?

    Thanks

    Carlysa

    https://wordpress.org/plugins/wordfence/

Viewing 5 replies - 1 through 5 (of 5 total)
  • @Carlya

    Do you have FTP access for your site?

    You can always update the plugin manually.

    I had the same issue today and used the FTP method to update the plugin manually. All is now well. However, I’m not mad keen to have to do manual updates on a dozen websites. Strangely, the update worked fine on the next site I updated so maybe permissions were out on the first site that I tried.

    Hi Carlya,
    This error is mainly due to improper file permissions as stated in the warning message, you will need to make sure of two things:
    – Make sure WordPress folders and files have the correct permissions (755 for folders and 644 for the files in most servers) check this link for more information about file permissions in WordPress.
    – All your files and folders have the correct owner/group based on your server configuration (www-data:www-data for Apache server by default) you may need to check this with your web host.

    Thanks.

    @terry Atkinson

    Granted that manual updating can be pain for updating plugins, I would look into the permissions fixes that @wfalaa mentioned.

    Thread Starter Carlya

    (@crissy65)

    Ok, I am still in the beginner stages but am making an effort to grasp the issue.

    I am referencing the answers above and specifically @wfalaa

    And please understand, I don’t have a problem calling hosting. I like learning and doing is a good teacher.
    🙂

    Question 1
    All Files and folders I looked at, are set to 755 permissions. They are also, Wordfence also, can only be changed by me. Not group or other.

    Would I change this?
    ————————————————-
    Question 2

    The update file uploaded to a file called Upgrade, which is located:

    /wp-content/upgrade/wordfence.6.1.14-Kaw4Uw/wordfence

    Is this the correct place for it? I would delete the current upgrade from the File Manager. Then re-upload.

Viewing 5 replies - 1 through 5 (of 5 total)

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