There is a warning notice on the plugin settings page about issues with Bounce Backs. Did you see a message like this at the top of the Settings page (Dashboard > Settings > Email Users)?
Setting a bounce email address is no longer recommended due to it casuing delivery problems with some servers and unreliabilty.
If you experience delivery problems, please remove the current setting: <bounce@example.com>
Thread Starter
jbarbu
(@jbarbu)
Hey mike, I see that now. What is the best way to track bounce backs then? My client is not receiving any bounce back notices even when sending to known bad addresses.
I can’t say for sure. I would probably try using a SMTP plugin to supersede the server’s built-in email functionality. Using a SMTP with an authenticated email connection, I believe you’ll end up getting all of the bounces sent to the email account being used to send the email via SMTP.
I suspect right now what is happening is the bounces are lost due to the header having a header that loses the connection to your “from” email address and there really isn’t anything which can be done about that with the plugin.
