Hi johannesdietzel,
Can I get the screenshot of your product edit page with dimensions and weight ? Along with the screenshot of cart page, where you are getting the price described above and plugin settings page.
This will help us to look into the matter more closely.
Hi Mickey,
here are 2 screenshots:
https://antsle.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-28-at-11.49.14-AM.png
https://antsle.com/wp-content/uploads/2016/07/Screen-Shot-2016-07-28-at-11.48.22-AM.png
This example is for a product going to South Carolina. We charged roughly $22 in shipping and UPS charged us $32.
Also, right now we basically adjusted the product dimensions and weight to fit the actual package so that the plugin calculates it correctly. What we want though is to feature our actual product dimensions, and then maybe the packaging dimensions separately so that the plugin can calculate accordingly. It’s important that users get the dimensions & weight of the product, not the packaging.
thanks for your help!
Johannes
Hi johannesdietzel,
I guess you have missed the plugin settings page screenshot. All services and origin addresses are there. We need that too, to analyze.
Hi johannesdietzel,
Our team has tried to replicate your issue. We had same dimensions,weight for the item in cart and origin postcode from 91915 to South Carolina, 29020 and got UPS ground rate $21.06.
As we have released our new version of this plugin with some fixes, I would request you to upgrade the version to the latest and try again.
If the problem persists then I would like to request you to post API request and response for analyzing it further.
You can active debug mode to from plugin settings get API request/response in cart page.
Note: Please remove all sensitive information/credentials from API request/response before posting here.
Hi,
not sure if I got all that correctly from your response. So the plugin takes the information from the main weight & dimensions fields? But that’s part of the problem, as I mentioned above: Those should be the dimensions of our actual product, not the shipping package, right?
I do have the latest version installed, just checked. Here is the screenshot with debug enabled as pdf – does that help?
https://antsle.com/wp-content/uploads/2016/08/Cart-antsle-A-Private-Cloud-Server-Built-For-Developers.pdf
Please advise. Thanks,
Johannes
Hi,
Thank you for the information provided above.
Regarding the problem of rates, kindly note that from the request provided by you, we can see that daily rates are being returned from UPS for Pickup type 01. UPS does not have a price calculator for daily rates available publicly.
However, UPS also charges other rates like Retail rates, etc depending upon the pickup. These features are available in our premium plugin.
Also, if you want us to verify the rates from the plugin, we can send an email to UPS technical support keeping you in the loop. We are confident the rates are correct. If UPS charged you more, then maybe they were charging you retail rates or any other rate.
Please note that our plugin selects product dimension and calculates shipping based on these dimensions. The free plugin has an option to calculate shipping individually. So if there are 2 products in the cart, the rates will be doubled.
In the premium plugin, we have other packing options like weight based packing and box packing.
