Site Not Loading – Could not load the source

  • rcpblock

    (@rcpblock)


    9 years, 11 months ago

    Site is not loading; and being a WordPress newbie, I am not sure what to do.

    Site: http://www.rcpblock.com/articles/

    We use WordPress for the blog section of our website and it is located in a subfolder (/articles) off our root. After logging in and updating all the noted themes and plugins that needed to be updated, we posted a few articles today. We went in to try to edit some font H1 font colors, but before we could get any further all went screwy and the “articles” source now does not load.

    I get this message with Firefox debugger:

    “Error loading this URL: Could not load the source for http://www.rcpblock.com/articles/.
    [Exception… “Component returned failure code: 0x80470002 (NS_BASE_STREAM_CLOSED) [nsIInputStream.available]” nsresult: “0x80470002 (NS_BASE_STREAM_CLOSED)” location: “JS frame :: resource://gre/modules/commonjs/toolkit/loader.js -> resource://devtools/shared/DevToolsUtils.js :: mainThreadFetch/onResponse :: line 429” data: no]
    Stack: mainThreadFetch/onResponse@resource://gre/modules/commonjs/toolkit/loader.js -> resource://devtools/shared/DevToolsUtils.js:429:23
    NetUtil_asyncFetch/<.onStopRequest@resource://gre/modules/NetUtil.jsm:128:17
    Line: 429, column: 0″

    Any help would be greatly appreciated!
    Thanks in advance.

Viewing 14 replies - 1 through 14 (of 14 total)
  • hehehuhu

    (@hehehuhu)

    9 years, 11 months ago

    Hy!

    Do you have any error_log? Whats in it?

    Thread Starter rcpblock

    (@rcpblock)

    9 years, 11 months ago

    Not sure where I would find any error_log… can someone help walk me through it? Sorry, I am new to all this.

    All I know is that when I go to the url http://www.rcpblock.com/articles , nothing shows. I dont even know how I could log into the site as I was using the “login” button from that url.

    James

    (@volcommky)

    9 years, 11 months ago

    Do you know what kind of server your site is being hosted on?
    Linux or Windows

    Is it something you manage through a control panel or command line?

    Looking at the site, it is responding with a 200 so I don’t know if anything would be added into the error_log

    I can hit made up URL’s and still get a 200 response, what does your .htaccess or web.config file look like?

    Thread Starter rcpblock

    (@rcpblock)

    9 years, 11 months ago

    It is hosted on a Linux with C-Panel (GoDaddy).

    For the root site, we just upload using a third-party FTP client; for the WordPress site we normally login through the WordPress home page that is currently inaccessible.

    200 means everything is ok, right? Thing are definitely not ok. Just checked the hosting account and there are no listed errors.

    .htaccess just has a bunch of 301 redirects… nothing having to do with the WordPress portion of the site.

    James

    (@volcommky)

    9 years, 11 months ago

    Yea, 200 means it got a OK response from the server

    Could you try putting up a test file into the articles directory and ht it from the browser?
    With some output, anything – “Hello world”

    I am wondering if the .htaccess is performing a rewrite rule.

    So going back to when the problem started, you updated themes and you could still access – but later when updating the style for H1 tags, things went haywire?
    How did you try updating the style?

    Thread Starter rcpblock

    (@rcpblock)

    9 years, 11 months ago

    Test file that is placed in the WordPress folder works fine… http://www.rcpblock.com/articles/test.html

    .htaccess does in fact show 4 lines of rewrite stuff…
    rewriteengine on
    rewritecond %{HTTP_HOST} ^www.rcpblock.com$ [OR]
    rewritecond %{HTTP_HOST} ^rcpblock.com$
    rewriterule ^products_fireglass\.html “http\:\/\/rcpblock\.com\/firepits_fireglass\.html” [R=301,L] #4f637be7a91f1

    Yes. The order of changes were:
    1. Updated themes
    2. Wrote and published three new articles
    3. Updated a plugin
    3. Started tinkering around with the H1 colors under “Appearance”, but no changes were actually made… I was just seeing what the options were.
    4. Went back to view the site and it was gone.

    James

    (@volcommky)

    9 years, 11 months ago

    Can you change the extension on the file form .html to .php and check it again?

    Thread Starter rcpblock

    (@rcpblock)

    9 years, 11 months ago

    Seems to work fine… http://www.rcpblock.com/articles/test.php

    James

    (@volcommky)

    9 years, 11 months ago

    Sorry, another test

    Could you try adding the following to the top of your file and try again
    <?php require_once('wp-config.php'); ?>

    Thread Starter rcpblock

    (@rcpblock)

    9 years, 11 months ago

    Sorry for the delay… I was busy backing up our content folders and database as it seems all that info is still there.

    I added the provided code to line 1 of the test.php and it does NOT seem to work any longer. Are you on to something?

    http://www.rcpblock.com/articles/test.php

    James

    (@volcommky)

    9 years, 11 months ago

    Narrowing down the cause, looks like its definitely in your WordPress

    You said you were modifying styling in your appearance editor, could you swap your theme in the database directly?
    Here is the SQL to get the options from the wp_options table
    SELECT * FROM wp_options WHERE option_name='template' OR option_name='stylesheet'

    Can try setting it to a default like twentysixteen
    UPDATE wp_options SET option_value='twentysixteen' WHERE option_name IN ('template','stylesheet')

    I am curious to see if a setting in your theme is throwing off the entire system

    Shot in the dark as I cannot see it for myself or perform tests

    Thread Starter rcpblock

    (@rcpblock)

    9 years, 11 months ago

    Unfortunately, you lost me. I’m not sure where or how to access that place in the database. I searched through the files and folders on the server; but honestly, none of it makes sense to me. Of course, if you could direct me, Ill get right on it!

    I will say that when I was talking with GoDaddy, they did try to switch the Themes around without luck. I believe they tried twentytwelve, twentyeleven, and twentyfourteen… all without fixing the problem.

    It was their “WordPress Expert” who was basically stumped and suggested I just back everything up in case I need to do a fresh install.

    James

    (@volcommky)

    9 years, 11 months ago

    Are you able to access the database?
    via Software, Control Panel, phpMyAdmin

    I wonder what method they tried

    thechetan

    (@thechetan)

    9 years, 6 months ago

    I know this issue is a bit old, but I got the same error.
    This occurs due to a syntax error in any of your php files.
    I had forgotten to put a ‘;’ in one of my files and got this issue! Hope this helps.

Viewing 14 replies - 1 through 14 (of 14 total)

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