lisa
(@contentiskey)
most critical is to be able to get to the files and database of your website.
do you have login access to the webhosting account?
can you get in contact with the creator?
I just did. It’s a private contractor so hopefully they’ll have some insight.
lisa
(@contentiskey)
Yes, get full control of all things connected to your website.
Webhosting access will show you the folders/file structure.
Depending on the webhosting you might be able to directly get to your database via phpmyadmin area.
You might need your database password from a file in webhosting called wp-config.
Getting access to your database and webhosting will set you on the path to resolving/accessing WP-Admin dasboard.
Another key piece of information to get is the domain name login access.
Reset all passwords AFTER you get everything gathered and accesses properly.
Hi,
I’m sorry to hear about the circumstance. It can be totally frustrating to have a mystery problem like this. Take a look at this page: https://codex.wordpress.org/Login_Trouble
It provides some useful places to start with login issues like this one.
My hunch?
This might be a good place to start:
New Login File
Sometimes the wp-login.php file may have been corrupted or uploaded incorrectly.
Delete wp-login.php off of your server and upload a new copy from a fresh WordPress download. Remember, overwriting file via FTP can lead to incomplete transfers.
Edit wp-login.php as follows:
Go to the case retrievepassword section, found under this comment:
// redefining user_login ensures we return the right case in the email
Replace:
$user_login = $user_data[“user_login”];
With:
$user_login = $user_data->user_login;
Problem solved by the contractor! Apparently, everyone failed to mention to me that the login was at /site-manager, and that since the contractor updated their security settings, this became the sole point of access. Insofar as getting full control of all things connected to the website, the contractor is my go to and has all this information (which, again, was news to me). I cannot take full control of the site from the contractor as we have a contract, but to once I reached out to the contractor, they were more than helpful! Problem solved!
