• When someone subscribes to my newsletter they get the following error

    Oops! There is a problem with this form:
    textStatus:error
    errorThrown:Internal Server Error
    responseText:

    It used to be ok. They seem to get subscribed, just looks bad when the rror comes up, and peope don’t think it worked

    Thanks
    Michelle

    https://wordpress.org/plugins/wysija-newsletters/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi,

    This is generally a JS conflict. Can you enable debug mode by going to MailPoet > Settings > Advanced > Show Geeky Options?

    Then reply back with any error messages.

    Thanks!

    Thread Starter seniormasters

    (@seniormasters)

    Hi, apologies for taking so long… ok I have the following error when I tried to sign up for newsletter and the following
    WYSIJA QUERIES
    (array)
    query
    array
    0
    array
    duration
    0.00064492225647
    query
    SELECT name, list_id, is_public FROM wp_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
    1
    array
    duration
    0.00140690803528
    query
    SELECT * FROM wp_wysija_user WHERE wpuser_id=1 ORDER BY user_id DESC LIMIT 0 , 1
    2
    array
    duration
    0.000459909439087
    query
    SELECT name, list_id FROM wp_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
    3
    array
    duration
    0.000231981277466
    query
    SELECT name, list_id FROM wp_wysija_list WHERE is_enabled=1 ORDER Y list_id DESC

    4
    array
    duration
    0.00677108764648
    query
    SELECT * FROM wp_wysija_form ORDER BY form_id DESC
    5
    array
    duration
    0.000478982925415
    query
    SELECT name, list_id, is_public FROM wp_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
    6
    array
    duration
    0.000504016876221
    query
    SELECT * FROM wp_wysija_email WHERE email_id=2 ORDER BY email_id DESC LIMIT 0 , 1
    7
    array
    duration
    0.000304937362671
    query
    SELECT name, list_id, is_public FROM wp_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
    8
    array
    duration
    0.000365018844604
    query
    SELECT name, list_id, is_public FROM wp_wysija_list WHERE is_enabled=1 ORDER BY list_id DESC
    _________________________________________________

    Also find I cannot save a newsletter, or proceed past the page where you write the newsletter. Itsays saving, but then nothing else happens. Will not send preview email, will not go to next step and if I eave the page, I loose the newsletter. This is the error i get for this problem

    WYSIJA QUERIES

    query
    array
    0
    array
    duration
    0.000385046005249
    query
    SELECT email_id FROM <code>wp_wysija_email</code> WHERE email_id=62
    1
    array
    duration
    0.000519990921021
    query
    SELECT * FROM <code>wp_wysija_email</code> WHERE email_id=62 ORDER BY email_id DESC LIMIT 0 , 1
    2
    array
    
    duration
    0.00147604942322
    
    				query

    SELECT * FROM wp_wysija_user WHERE wpuser_id=1 ORDER BY user_id DESC LIMIT 0 , 1

    Thank you
    Michelle

    Hi,

    Those are database errors, so it looks like you’ll need to enable WP-Debug mode instead. Can you follow this guide?

    https://codex.wordpress.org/Debugging_in_WordPress

Viewing 3 replies - 1 through 3 (of 3 total)

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