Please screenshot your zones for us.
Thread Starter
pat_t
(@pat_t)
So you show two methods in europe right? If the order becomes eligible for free shipping, it doesn’t hide the other non-free method by default.
Thread Starter
pat_t
(@pat_t)
I can’t really replicate the issue. If I chose any European country I only get standard and express options, and when I change it to UK, the free delivery options shows up plus the express delivery. Somehow 2 clients were able to chose UK as a country and Europe Standard Deliver.
Hmm. Any thing common about the orders affected?
I tried to get around the system on my test site by doing things such as disabling javascript and changing country, but it always chose a valid rate.
What plugins are running? Show me your status report.
Thread Starter
pat_t
(@pat_t)
### WordPress Environment ###
Home URL: http://www.itshandmade.co.uk
Site URL: http://www.itshandmade.co.uk
WC Version: 2.6.1
Log Directory Writable: ✔
WP Version: 4.5.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
### Server Environment ###
Server Info: Apache/2.4.18 (Unix)
PHP Version: ❌ 5.3.28 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.19.1 Basic ECC
SUHOSIN Installed: –
MySQL Version: ❌ 5.5.47 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 2.6.1
:
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔
### Active Plugins (27) ###
Ultimate Addons for Visual Composer: by Brainstorm Force – 3.9.4
AddFunc Head & Footer Code: by AddFunc – 1.3
Antispam Bee: by pluginkollektiv – 2.6.8
Better Search Replace: by Delicious Brains – 1.2.10
iThemes Security: by iThemes – 5.5.0
Contact Form 7 MailChimp Extension: by Renzo Johnson – 0.4.29
Contact Form 7: by Takayuki Miyoshi – 4.4.2
Easy Modal: by Daniel Iser – 2.0.17
Eggplant 301 Redirects: by Shawn Wernig http://www.eggplantstudios.ca – 2.3.0
Flamingo: by Takayuki Miyoshi – 1.4
Import External Images: by Marty Thornley – 1.4
WPBakery Visual Composer: by Michael M - WPBakery.com – 4.11.2
Media File Renamer: by Jordy Meow – 2.7.2
WooCommerce Order Export and More: by JEM Plugins – 1.2.4
Popup Maker: by WP Popup Maker – 1.4.11
Revolution Slider: by ThemePunch – 4.6.5
Udinra All Image Sitemap: by Udinra – 3.3.3
Udinra Video Sitemap: by Udinra – 1.0
W3 Total Cache: by Frederick Townes – 0.9.4.1
WC Fields Factory: by Saravana Kumar K – 1.3.4
WooCommerce Google Analytics Integration: by WooThemes – 1.4.0
WooCommerce MailChimp: by Adam Anderly – 1.3.7
WooCommerce: by WooThemes – 2.6.1
Yoast SEO: by Team Yoast – 3.3.1
WP Clone by WP Academy: by WP Academy – 2.2.2
Zopim Widget: by Zopim – 1.4.3
### Settings ###
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
### API ###
API Enabled: ✔
### WC Pages ###
Shop Base: #57 - /shop/
Basket: #58 - /cart/
Checkout: #59 - /checkout/
My Account: #60 - /my-account/
### Taxonomies ###
Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
### Theme ###
Name: Impreza
Version: 2.10
Author URL: http://us-themes.com/
Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
It wouldn’t hurt to update PHP and MYSQL if you can – those versions will perform better if anything else.
The only other item that stands out is w3 total cache. Perhaps it has cached one of your shipping zone lookup queries – can you flush? Ensure Cart, checkout, account are excluded from caching.
Thread Starter
pat_t
(@pat_t)
thanks Mike. I’ll do those changes and keep an eye to see if the problem persists
Thread Starter
pat_t
(@pat_t)
disabling cache for those pages seems to have fixed the problem. Until now, no more wrong shipping costs. thanks again Mike
