Adding popup maker shortcode freezes site

  • Resolved icemom

    (@icemom)


    9 years, 10 months ago

    Here is my staging site: http://c45.ab7.myftpupload.com/

    What’s supposed to happen: user visits the home page (above) and a popup with a link to another page (with a fabulous discount) appears. The button takes the visitor to another page on the same site.

    What’s really happening: The page loads, then the popup loads (the screen fickers) and the whole page freezes. No popup, no scrolling, no clicking.

    What I’ve done:
    I’ve disabled all of my plugins. Same result.
    I’ve turned off my custom theme and activated 2016. Same result.

    The only thing that helps is removing the Popup Maker shortcode. Then I see a popup, but I can’t click on anything, so it’s pretty pointless.

    Thank you.

    Diane

    https://wordpress.org/plugins/popup-maker/

Viewing 1 replies (of 1 total)
  • Plugin Author Daniel Iser

    (@danieliser)

    9 years, 10 months ago

    @icemom – What Popup Maker shortcode are you using? You have a popup loaded already so I assume you want popup_trigger or popup_close as the popup shortcode is used to create inline popups.

    Besides that your theme seems to be hijacking our code somewhere. Not sure how because we don’t use any typical filters. We use a prefixed version for them all to avoid that type of thing, but the popups position which should normally be a number like 40 has been replaced by this string

    <em>Before you can receive product updates, you must first authenticate your Elegant Themes subscription. To do this, you need to enter both your Elegant Themes Username and your Elegant Themes API Key into the Updates Tab in your theme and plugin settings. To locate your API Key, <a href=\"https:\/\/www.elegantthemes.com\/members-area\/api-key.php\" target=\"_blank\">log in<\/a> to your Elegant Themes account and navigate to the <strong>Account > API Key<\/strong> page. <a href=\"http:\/\/www.elegantthemes.com\/gallery\/divi\/documentation\/update\/\" target=\"_blank\">Learn more here<\/a><\/em>. If you still get this message, please make sure that your Username and API Key have been entered correctly

    That definitely shouldn’t be there either. Unless they are doing something like filtering get_post_meta globally which would be a super bad idea.

    Hope that helps.

Viewing 1 replies (of 1 total)

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