Simplify WooCommerce Plugin 1.0.0 Not Working

Resolved cozyroo
(@cozyroo)

9 years, 10 months ago

Ever since the WooCommerce release of the new Simplify plugin, payments no longer process. When I try to do a test order with my own card, the error reads “Error processing checkout. Please try again.”

I confirmed that all my payment info is correct at checkout, but there’s still an error. WooCommerce even creates an order on the backend, but it’s marked as “Pending Payment”. I’ve also confirmed that the API Key is correct within my Simplify account, and a deactivated and reactivated the plugin, but still no progress.

Please advise,
Ryan

https://wordpress.org/plugins/woocommerce-gateway-simplify-commerce/

Viewing 11 replies - 1 through 11 (of 11 total)

Mike Jolley
(@mikejolley)

9 years, 10 months ago

Did you post this on github? I recall someone else saying this but their api key appeared wrong in the logs. What does your API key begin with?

siddii1
(@siddii1)

9 years, 10 months ago

Hi, it appears this issue occurs when users upgrade to Woo 2.6. Here’s a post on the Simplify blog about fixing the issue: smplfy.cm/24SL8lx

Thread Starter cozyroo
(@cozyroo)

9 years, 10 months ago

@mikejolley, I did not post this on github. How would I go about doing that? I have confirmed again the API Keys in the plugin match what’s in my Simplify Commerce account. They begin with “lvpb” and “14Ri”.

@siddii1, I did install the Simplify plugin following the prompts shown on the Simplify blog post (after already upgrading to Woo 2.6).

I also just updated the plugin to the new version 1.0.1 released this morning. Still no success.

Thanks for your input!

bigshot22
(@bigshot22)

9 years, 10 months ago

Same exact problem here starting yesterday. Installed new Shipping Zones and deleted legacy shipping options and for some reason cards processed. But now they are not processing again and getting the same error “Error Processing Checkout” and the orders are marked Pending Payment.

Mike Jolley
(@mikejolley)

9 years, 10 months ago

cozyroo can you put a ticket in support.woothemes.com with admin/ftp logins and tell me the ticket ID? I can look into this in the morning.

niftylabels
(@niftylabels)

9 years, 10 months ago

esmi
(@esmi)

9 years, 10 months ago

@niftylabels: This is not your topic. If you require assistance then, as per the Forum Welcome, please post your own topic.

bigshot22
(@bigshot22)

9 years, 10 months ago

I emailed SimplifyCommerce support and they said the problem exist with the Simplify plugin. So…I posted a ticket in woothemes support. Ticket #432128

Thread Starter cozyroo
(@cozyroo)

9 years, 10 months ago

@mike Jolley, I just submitted a ticket for you, the ID is #432283. Thanks!

Mike Jolley
(@mikejolley)

9 years, 9 months ago

Should be resolved in 1.0.2

Thread Starter cozyroo
(@cozyroo)

9 years, 9 months ago

It looks like it’s working now with 1.0.2 as you said! Thanks for your help!