• Resolved memerance

    (@memerance)


    [Moderator note: Topic title de-capped. Please do not shout at us.]

    Please help! We have a live website with thousands of customers unable to purchase! 🙁

    I backed up! When I update Woocommerce (having made sure all other plugins are up to date) (Table Rate, Product Bundle, Smart Coupon) (all others off) I click run database updater, the entire site crashes, I narrowed that down to WPML (turned that off and removed from DB)

    Now when I go back to backed up version to try again, the DB updater deletes ALL product variations, therefore the orders have no product info in them either! I also have an item now stuck in the cart, I cannot add or remove it.
    I am using Flatsome theme but this is up to date and seems to be working as if I switch to another theme I still have the variations missing and the item in the cart.

    I can see you’re busy so I thank you in advance!

    https://wordpress.org/plugins/woocommerce/

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