No export entries were found

Resolved guidopotena
(@pottydj)

10 years ago

Hi, I am testing your plugin in the free version

After installing and activating the plugin, I tried to make an export of my woocommerce products, but I get this error “No export entries were found, please try again with different export filters”

What I did is:
1) Selected product fields
2) Selected product filter by status (published)
3) Pressed “Export products”

The number of products should be around 370 but in the “export type” panel I get 2029 as total products number. Even refreshing doesn’t help.

All plugins and wordpress are up-to-date.

Please let me know, thanks in advance for your support

https://wordpress.org/plugins/woocommerce-exporter/

Viewing 9 replies - 1 through 9 (of 9 total)

Michael Visser
(@visser)

10 years ago

Hi pottydj, thanks for raising this. Can you include version details listed here so I can reproduce this with you 🙂

https://wordpress.org/support/topic/important-read-this-before-posting-5?replies=1

Thread Starter guidopotena
(@pottydj)

10 years ago

Hi Michael

* The version of WooCommerce – Store Exporter (1.8.6)
* The version of WooCommerce (2.5.5)
* The version of WordPress (4.5.2–en_US)

I can provide you with an admin account, if needed.

Thanks

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

10 years ago

I can provide you with an admin account, if needed.

Please don’t. That would get a form letter posted here like so.

I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Yes, it’s a form letter that the tl;dr is “Please don’t offer and please no one accept. That’s going too far”.

Thread Starter guidopotena
(@pottydj)

10 years ago

I understand

Sorry about that

Thanks

Michael Visser
(@visser)

10 years ago

5 minutes, not bad Jan.

Hi pottydj, the Products count takes into account all Products and their Variations (so you likely have 370 Products but with lots of Variations linked to them).

Can you open WooCommerce > Store Status > Logs > woo_ce… and paste any non-sensitive error logs here related to the export failing?

Thread Starter guidopotena
(@pottydj)

9 years, 12 months ago

Hi Michael,

thanks for supporting

Unfortunately, I don’t see this Log “woo_ce..” in the Store Status > Logs section. How can I see it?

Thanks

Michael Visser
(@visser)

9 years, 12 months ago

Hi pottydj, that likely means no log records have been written. Can you add the following to your wp-config.php file then run an export and paste the logs relevant to the export within /wp-content/debug.log as I suspect a PHP error is happening.

define( ‘WP_DEBUG’, true );
define( ‘WP_DEBUG_LOG’, true );
define( ‘WP_DEBUG_DISPLAY’, false );

If this persists please get in touch via the Support page on our website and we can look at this further

Thread Starter guidopotena
(@pottydj)

9 years, 12 months ago

Dear Michael,

I just re-tried to export products and for some reason everything was fine!

Thanks again for your time and help

Michael Visser
(@visser)

9 years, 12 months ago

Woop! 😀

Viewing 9 replies - 1 through 9 (of 9 total)

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