Hi paola4! I have many clients running the Divi theme. I can likely help with this issue. There are a number of possible causes. [Redacted asking for logins] [Redacted unnecessary link]
@paola4: This error can appear when WordPress.org has a brief period where it undergoes server maintenance. This should not be an ongoing issue and you should be able to update your theme again soon.
@paola4 : Konstantin’s reply is likely the answer you’re looking for. 🙂
@jhample : Thank you for trying to help. But providing unsolicited links to your own product / service isn’t what we want here. Help people genuinely and they may engage your service through clicking on the link that we do allow on profiles 🙂
Also, about asking for admin access –
Please don’t do that: when you offer to get admin access and/or FTP access then you’re really going too far and that’s not cool.
https://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff
If you are given admin credentials, you are potentially liable for any potential damage that maybe caused, not only by yourself but anyone accessing the system. Even if you do not provide warranty with your own product.
Unless you’re willing to take responsibility for that user’s installation from now on (and they should NOT let you do that) then please do not ask or suggest that someone provide you those admin or FTP details.
You can provide assistance here, ask for log data, you can make recommendations and even suggest changes. But do not seek admin or FTP access. That’s just going too far.
