blank pages after an upgrade to 4.5

  • Resolved djt010

    (@djt010)


    10 years ago

    Looking for some help, I have auto updated our site to 4.5. Every page I try and go to is blank. I cannot get to the admin page.

    I have tried renaming the theme we use so it would go to default which did not work.
    It seems a lot of people have theme issues, we use the primepress theme with modifications. I don’t see the 2016 theme in the themes folder, not sure if that is a sign of an issue or not.

    I read that deactivating plug ins might help.
    I have tried deactivated plugins, by naming that folder plugins.hold and plugins.deactivate.

    I have limited knowledge of how this wordpress site was set up, it was kind of dumped in my lap.

    I tried increasing the php cache size(I believe that was what it was called) and got no response from that change.

    Any suggestions?
    website = adamsburgpafire.org

Viewing 14 replies - 1 through 14 (of 14 total)
  • kmessinger

    (@kmessinger)

    10 years ago

    There is something there if you view source. Some javascript.

    Using ftp or the file manager provided by your host, delete the wp-admin and wp-includes folder. DO NOT touch the wp-content folder.

    Get a new copy of 4.5 here, https://wordpress.org/download/release-archive/

    Delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them

    Thread Starter djt010

    (@djt010)

    10 years ago

    I downloaded, deleted the old ones as stated above, then uploaded the files. I am still running into blank pages.

    it still shows that strange javascript on the page.

    Is there anything from the back end files I can add to help debug this?

    Any other ideas?

    kmessinger

    (@kmessinger)

    10 years ago

    Upload this theme to the wp-content/themes folder,
    https://wordpress.org/themes/twentysixteen/

    Rename your theme.

    Have you talked to your host. Since this is loading before WordPress and actually stopping the wp-load.php file with a 500 error maybe there is something with the server.

    kmessinger

    (@kmessinger)

    10 years ago

    What does your .htaccess file have in it?

    It should look pretty close to this.

    # BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress
    Thread Starter djt010

    (@djt010)

    10 years ago

    I do not see a .htaccess file at the root directory? Where would this be? I actually did what you said about adding the 2016 theme, had no luck with that.

    kmessinger

    (@kmessinger)

    10 years ago

    Sometimes it is an invisible file and there is a switch somewhere to make it visible – depends on the host. You can ask them.

    Yes, root directory where wp-admin, wp-includes and wp-content live.

    Thread Starter djt010

    (@djt010)

    10 years ago

    They claim they do not allow them to be uploaded. I cannot see it through the ftp client or on their file management service. That all seems strange to me.

    When we originally called them, they tried to tell us that the file locations had changed during the update process and that could cause it, but the files all seem the same as far as comparing whats there with the fresh copy.

    kmessinger

    (@kmessinger)

    10 years ago

    Who is your host?

    kmessinger

    (@kmessinger)

    10 years ago

    When we originally called them, they tried to tell us that the file locations had changed during the update process

    Horse pucky.

    kmessinger

    (@kmessinger)

    10 years ago

    This script, AFAIK, is a yahoo tracking script.

    <script type="text/javascript">(function (d, w) {var x = d.getElementsByTagName('SCRIPT')[0];var f = function () {var s = d.createElement('SCRIPT');s.type = 'text/javascript';s.async = true;s.src = "//np.lexity.com/embed/YW/f35a4f1eeb8cc5c3a12963e0c5099095?id=0ca7afff617b";x.parentNode.insertBefore(s, x);};w.attachEvent ? w.attachEvent('onload',f) :w.addEventListener('load',f,false);}(document, window));</script>

    Thread Starter djt010

    (@djt010)

    10 years ago

    It is yahoo, they own some hosting company. Aabaco small business.

    kmessinger

    (@kmessinger)

    10 years ago

    Ask them if there are server logs available for you to see and you should start looking for a new host. WP, in using permalinks, writes to the htaccess file and if you don’t have access it will be hard to trouble shoot.

    If you weren’t able to resolve the issue by either resetting your plugins and theme, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter djt010

    (@djt010)

    10 years ago

    I will talk to them and post back, thank you for your help so far I appreciate it.

    Thread Starter djt010

    (@djt010)

    10 years ago

    I ended up replacing the whole wordpress install and only moving over parts of wp-content that I absolutely needed. Its back up now. Thanks for the help!!

Viewing 14 replies - 1 through 14 (of 14 total)

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