Last Attempt to get support… please help!

  • superiormedia

    (@superiormedia)


    10 years, 1 month ago

    We’ve been using another events calendar plugin for a couple of years now without any issues. Decided to go with Time.ly All-in-one plugin as it was much more attractive and had the ability to share events across multiple sites.

    Everything worked well and spent 2 weeks manually transferring events over to Time.ly. After only a few days, determined there was an issue where the google map was not showing in events posted and on the backend the “Show Map” check box would not stay selected in Venues.

    Reached out to Bradley via email several times either without response or simply being told we should pay for monthly hosting option.

    After only a few short weeks of running on our site, the posterboard view started messing up, leaving large white spaces throughout the page. The mini calendar would not pop up anymore and the front end “add event” form would not pop up either. When I tried switching to another AIO template, it made things horribly worse with posterboard view totally messed up. Returned to default template with no resolution.

    After numerous days of troubleshooting, reading posts in the forum and the troubleshooting guide, decided to attempt a re-install. Made a backup of database tables and proceeded to uninstall and reinstall plugins. Core+, Venues, Extended Views and Front End Submissions. Restored database tables and now absolutely no events are being displayed. Categories, tags and Venues are all there but no events.

    Mini Calendar and Front End Form still not working.

    I understand that there will always be potential conflicts between themes and plugins but I did attempt to follow the troubleshooting guide. I disabled all plugins and still no resolution.

    We are running a fairly large Community Media site and the events calendar is a must. We’ve been using TagDiv’s Newspaper template for about a year now and never had any conflicts with any other plugin we use.

    Unfortunately unless we can get Time.ly working properly, we will have no other option but to go back to our previous plugin.

    Please help…

    https://wordpress.org/plugins/all-in-one-event-calendar/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Benjamin

    (@bsokic)

    10 years, 1 month ago

    Hi,

    I’m sorry to hear that you have issues with our plugin. Can you please send WP admin details to data@time.ly, I’d like to take a closer look at what’s occurring.

    Thread Starter superiormedia

    (@superiormedia)

    10 years, 1 month ago

    Does this plugin store data in more than 4 tables it creates when installed? My host even attempted to restore the tables from an earlier backup with no resolve.

    Tables:

    ai1ec_events
    ai1ec_event_category_meta
    ai1ec_event_feeds
    ai1ec_event_instances
    ???

    Benjamin

    (@bsokic)

    10 years, 1 month ago

    Yes, the plugin stores data in: wp_term_relationships, wp_term_taxonomy, wp_terms(Categories and Tags) and wp_posts table, wp_posts, wp_ai1ec_events, wp_ai1ec_event_instances tables.

Viewing 3 replies - 1 through 3 (of 3 total)

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