Hi, this plugin works independently to WordPress User registration. So you don’t need to enable that option unless you intend to allow members to sign up to your WordPress website.
Let me know if you need more help.
Regards
Thanks for a quick response. Another question if you don’t mind, so with membership level allows to set user role to certain ones let say ‘MEMEBER’ role…
after member cancels the membership or expire, do their role go back to ‘spectator’ or ‘participant’? How do this plugin handle this especially since plugin is registering the users.
Ok found a bug testing this.
So let say your free membership is tied to role ‘FREE’
and your paid membership is tied to role ‘MEMBER’
1. Becoming paid member right away.
– user become MEMBER ROLE
– When user expires, (no longer subscribed) member remains ‘Member’ role
2. Becoming free then paid member
– User become ‘FREE’ role when signing up with free membership
– When user pays for paid membership, user stay at ‘FREE’ role and it doesn’t change to ‘Member’ role as it should
In #1, user is able to access all content tied to ‘Member’ role
In #2, user never has access to content tied to ‘Member’ role even they pay…
Please look into this asap.
Hi, what PayPal button have you set up for each example above?
Please read the following documentation in regards to the registration process.
I did testing by adding member from backend. Because otherwise I have to pay paypal in order to test. 🙂
You know you can enable Sandbox testing, with can further help you understand the registration process.
Thx for quick responses.
Are you saying that normally, it would switch roles? I’d figure if I switch from active to expired, role would switch back or to default but it does not.
I’m not sure how sandbaox would help because it goes to paypal perfectly.
The problem is that when subscription is active, the role should change to what’s designated on ‘Membership Level’ and then it should change BACK to default role if Cancelled or Expired but it does not.
Both upgrade and cancellation result in no change in roles.
Have you done any testing on this regard?
Hi, the reason why I mentioned Sandbox is to further test your scenario. With Sandbox enable you can make pretend payments without any money coming out of your pocket. It is a good method to use for testing purposes.
Now getting back to your problem. Let me see if I understand correctly your problem.
Your member signs up to the Free Membership Level. Later on they decide to upgrade to a a paid level. Lets say it is a Gold Membership Level. They click on the upgrade membership PayPal button. Now at this point in your test, did the membership level change for the member from the Free to the Gold Membership Level?
Now in regards to your comment below.
The problem is that when subscription is active, the role should change to what’s designated on ‘Membership Level’ and then it should change BACK to default role if Cancelled or Expired but it does not.
If the member cancels the account or the account expires the membership level will remain what ever the level is. In this case it would be the Gold Membership Level because they upgraded their account. This level will not change and there is no default level settings in this plugin.
Now, while the account is cancel or expired they will not be able to view any protected content anymore or log in. At this point you can enable the following feature Enable Expired Account Login. When enabled, expired members will be able to log into the system but won’t be able to view any protected content. This allows them to easily renew their account by making another payment.
Let me know if my explanation above makes sense to you.
Kind regards
It does, and membership does change. but it does NOT change role that’s tied with membership.
The reason ‘role’ is important for me is because I have a site that already have bunch of pages tied to role as permission. I used to use another membership plugin which changed to membership 2 and became all weird…
I also did confirm that content specified by simple membership is blocked once expired. But role doesn’t go back to what it was or to free membership role… which is my issue.
I’m assuming you might not have other people using this feature to control things…
Hi, I have already replied to your other ticket in the other forum 🙂
This plugin works independently from WordPress Users, meaning it does not change the users role in Users. Is that what you are referring to?
