Hi @spatdesign
We’re working on this right now.
Please, could you assist by checking for any JS errors that may be present when viewing Page Builder:
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
NB: Do you have Jetpack Widget Visibility enabled?
Hi spatdesign
This is an issue some users are experiencing with the latest update of Page Builder. One cause we’ve encountered is a conflict with Jetpack’s Widget Visibility module. Do you by any chance have that enabled?
We’ve fixed that particular issue and an update (version 2.4.1) will be coming tomorrow. In the meantime, you can roll back to version 2.3.1 or temporarily disable that Jetpack module.
Hi! No, I don’t use jetpack. No js errors. I was working normally, I updated and immediately I noticed the problem.
Correction, I get this:
Uncaught TypeError: Cannot read property ‘2’ of null
siteorigin-panels-24.min.js:2
Thanks! We have that too. Working hard to resolve. Apologies.
Don’t worry, It can happen! 🙂 I’ll wait for the new update!
Thanks for your understanding, we really appreciate it.
We believe we’ve found the issue. Greg will push the update tomorrow morning GMT+2. If you need to work right now you could delete Page Builder from Plugins after deactivating it and then install the previous version via Plugins > Add New > Upload Plugin. The previous, stable version is here:
https://downloads.wordpress.org/plugin/siteorigin-panels.2.3.2.zip
Great! Thanks for your help!
Thanks for your understanding. Chat tomorrow once the update is out.
Hi spatdesign
We have a fix ready, once we confirm that this fixes the issue we’ll send out the update. Would it be possible for you to manually install the update to check if this solves the issues for you?
1. In your WordPress admin, navigate to Plugins > Installed.
2. Deactivate Page Builder, then delete it to make sure you can install the new version.
3. Download a copy of 2.4.1: https://downloads.wordpress.org/plugin/siteorigin-panels.2.4.1.zip
4. Navigate to Plugins > Add New. Click Upload Plugin, then select and install the 2.4.1 zip file you downloaded.
Thanks for taking the time to check! Please let us know if this solves the issues you were experiencing.
Hi,
Unfortunately I get the same problem.
Uncaught TypeError: Cannot read property ‘2’ of null
siteorigin-panels-24.min.js:2
Hope it helps.
Plugin Contributor
alexgso
(@alexgso)
Hi spatdesign,
Have you cleared your browser cache? It’s possible your browser is still using the older (broken) version of that file? If it’s not, please report back and we’ll look into it.
You are right! To be honest I had only emptied the site cache, but it was wrong anyway. Now I have tried with another browser and it works. Thanks so much for your quick assistance.
2.4.1 worked for me too. Thanks so much.
