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  • @hamstair_toilichte,

    Anytime the setup wizard appears it means that either:

    A) your WordPress files can connect to the database, but that site data is not found within the MySQL database itself

    B) the database is totally empty and not setup yet

    Sometimes this is because the table prefix is set incorrectly within the wp-config.php file but if you think that it’s related to hacking that is certainly possible as well.

    You should probably inspect the database via phpMyAdmin first if possible.

    MarcoS

    (@marcoastriders)

    check if your host provider , have some backups of your site, may you fix this with 50$ or something…

    less problems and save time 🙂

    Thread Starter hamstair_toilichte

    (@hamstair_toilichte)

    Thanks to Jesse and Marco for the replies.

    Jesse: I’ll check out your option (a). I’ve got BackWPUp set to carry out weekly DB backups, and monthly full site backups. If this problem recurs I’ll look at the DB first via phpMyAdmin as you suggest. I’ll also have a proper neb in wp-config.php.

    Marco: the hosting company, Catalyst2, are very good when it comes to customer support and hack fixing. In this case, they responded to my friend’s support call by restoring the site from a backup.

    Thread Starter hamstair_toilichte

    (@hamstair_toilichte)

    It turns out that the problem was caused by the hosting company, “issues with migration”, upgrading MySQL and PHP versions, so it looks like your option b), Jesse, was the cause as they must have ‘lost’ the database. Oh, well, at least they fixed it quickly, and there wasn’t a hack.

    Thanks again for the helpful replies 🙂

Viewing 4 replies - 1 through 4 (of 4 total)

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