Hi, do you have some sort of security settings enabled in Office 365?
You might also like to read through the following troubleshooting tips.
Thank you
NO filters setup and we added it to the IP Allowed section.
Have you tried other e-mail software? This would be a good way of testing if your Office 365 has a problem or not.
I contacted my hosting company and this was the fix in case anyone else has this same problem:
It looks like mail for the domain was configured to route mail locally within the server instead of outbound to Microsoft’s servers, thus messages sending from the server would attempt to locate accounts internally within the server and not find them.
To fix this, I updated the mail routing via cPanel’s MX Entry tool. In this, you can configure the routing to Automatic, local, or remote. As mail is hosted remotely, I’ve switch that from local over to remote.
Mail from your server should deliver successfully now for this domain. Please let us know if you continue to encounter any further issues and steps to replicate if needed.
I am happy to hear that you have resolved your issue.
Can you mark this support thread as resolved.
Thank you
I am having perhaps the same problem. I cannot send or receive emails via the FSContact Form using my GoDaddy-hosted MS Exchange account. i have added the site IP address to the safe senders list and changed the mail routing via the MX Entry Tool. I am still not able to send confirmations or receive submissions.
@lesjonpool can you start a new support thread.
Thank you
